Senior Freight Forwarder — Global Logistics Lead

Brook Street; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Collaborative working environment

Job summary

Brook Street is assisting a well-established logistics provider in seeking a Senior Freight Forwarder to join their Belfast operation. The role covers end-to-end shipment management across road, sea and air, ensuring seamless customer service and efficient logistics solutions.

The successful candidate will coordinate freight movements, liaise with customers and partners, and contribute to continuous improvement in operations and compliance within a fast-paced environment.

Qualifications

• Proven experience within a freight forwarding environment.
• Strong knowledge of international freight operations and logistics processes.
• Experience coordinating road, sea and/or air freight shipments.
• Sound understanding of import/export documentation and customs procedures.
• Excellent communication and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Manage international and domestic freight shipments from booking through to final delivery.
• Coordinate road, sea and air freight movements, ensuring all customer requirements are met.
• Liaise with customers, shipping lines, hauliers, carriers and overseas agents.
• Prepare and process all relevant import and export documentation.
• Provide customers with regular updates and exceptional levels of service.
• Obtain competitive rates and prepare quotations for customers.
• Monitor shipments and proactively resolve any operational issues or delays.
• Maintain accurate records and ensure internal systems are updated correctly.
• Build and develop strong relationships with customers, suppliers and logistics partners.
• Support and mentor junior team members where required.
• Identify opportunities to improve operational efficiency and customer experience.
• Ensure compliance with industry regulations and company procedures.

Skills

Freight forwarding

International shipments

Customer relationships

Problem solving

Negotiation

Job description

Brook Street is assisting a well-established logistics provider in seeking a Senior Freight Forwarder to join their Belfast operation. The role covers end-to-end shipment management across road, sea and air, ensuring seamless customer service and efficient logistics solutions.

The successful candidate will coordinate freight movements, liaise with customers and partners, and contribute to continuous improvement in operations and compliance within a fast-paced environment.