Freight Forwarder

Brook Street; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Key duties include preparing invoices and quotations, handling road/sea/air freight, and maintaining accurate records. The role requires strong organisational skills, attention to detail and the ability to manage multiple shipments in a fast-paced environment.

Qualifications

• Experience in freight forwarding, logistics, transport or supply chain operations.
• Knowledge of road, sea and air freight processes.
• Excellent organisational skills with strong attention to detail.
• Strong communication and relationship-building abilities.
• The ability to manage multiple shipments and prioritise workload effectively.
• A proactive and solutions-focused approach to problem-solving.

Responsibilities

• Manage freight movements from booking through to successful delivery.
• Coordinate road, sea and air freight shipments both domestically and internationally.
• Liaise with customers, hauliers, carriers, shipping lines and overseas agents.
• Obtain competitive freight rates and prepare accurate quotations for customers.
• Prepare and process all relevant shipping and customs documentation.
• Monitor and track shipments, providing proactive updates to customers.
• Resolve operational issues, delays and customer queries promptly and professionally.
• Maintain accurate shipment records and internal systems.
• Build and develop strong working relationships with customers, suppliers and logistics partners.
• Work collaboratively with colleagues across the business to deliver exceptional customer service.

Skills

Freight forwarding

Logistics operations

Freight modes

Customer service

Documentation

Communication

IT skills

Multitasking

Job description

Our client, a well-established and growing logistics business based in Antrim, is seeking an experienced Freight Forwarder to join their busy operations team.

This is an exciting opportunity for a motivated and customer-focused individual who enjoys working in a fast-paced environment. You will play a key role in coordinating shipments from initial booking through to final delivery, ensuring customers receive a professional and efficient service at every stage of the process.

Key Responsibilities

• Manage freight movements from booking through to successful delivery.
• Coordinate road, sea and air freight shipments both domestically and internationally.
• Liaise with customers, hauliers, carriers, shipping lines and overseas agents.
• Obtain competitive freight rates and prepare accurate quotations for customers.
• Prepare and process all relevant shipping and customs documentation.
• Monitor and track shipments, providing proactive updates to customers.
• Resolve operational issues, delays and customer queries promptly and professionally.
• Maintain accurate shipment records and internal systems.
• Build and develop strong working relationships with customers, suppliers and logistics partners.
• Work collaboratively with colleagues across the business to deliver exceptional customer service.

About You

• Previous experience within freight forwarding, logistics, transport or supply chain operations.
• Knowledge of road, sea and/or air freight processes.
• Excellent organisational skills with strong attention to detail.
• Strong communication and relationship-building abilities.
• The ability to manage multiple shipments and prioritise workload effectively.
• A proactive and solutions-focused approach to problem-solving.
• Good IT and administration skills.
• The ability to work independently while contributing positively within a team environment.

What's on Offer?

• Opportunity to join a well-established and reputable business.
• Varied and fast-paced role with plenty of customer interaction.
• Supportive and collaborative team environment.
• Competitive salary and benefits package.
• Career development opportunities within a growing organisation.