Senior Freight Forwarder: Global Shipments & Leadership

Brook Street; Belfast City District; On-site; GBP 40,000 - 56,000; Full time

Job summary

Brook Street, on behalf of a well-established freight forwarding client in Belfast, is seeking a Senior Freight Forwarder to manage shipments end-to-end, coordinating road, sea and air freight to deliver seamless service.

You will build strong customer relationships, quote rates, monitor shipments and liaise with shipping lines, hauliers and overseas agents, while supporting junior colleagues in a busy logistics environment.

Qualifications

• Experience within a freight forwarding environment.
• Strong knowledge of international freight operations and customs procedures.
• Experience coordinating road, sea and/or air freight shipments.
• Excellent communication and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Commercial awareness with the ability to negotiate rates and identify cost-effective solutions.
• Proactive and solutions-focused approach to problem solving.
• High attention to detail and commitment to delivering exceptional service.
• Previous experience in a senior or supervisory role is essential.

Responsibilities

• Manage international and domestic freight shipments from booking through to final delivery.
• Coordinate road, sea and air freight movements, ensuring all customer requirements are met.
• Liaise with customers, shipping lines, hauliers, carriers and overseas agents.
• Prepare and process all relevant import and export documentation.
• Provide customers with regular updates and exceptional levels of service.
• Obtain competitive rates and prepare quotations for customers.
• Monitor shipments and proactively resolve any operational issues or delays.
• Maintain accurate records and ensure internal systems are updated correctly.
• Build and develop strong relationships with customers, suppliers and logistics partners.
• Support and mentor junior team members where required.
• Identify opportunities to improve operational efficiency and customer experience.
• Ensure compliance with industry regulations and company procedures.

Skills

Freight forwarding

Logistics operations

Customer relationships

Communication

Organisational skills

Negotiation

Job description

Brook Street, on behalf of a well-established freight forwarding client in Belfast, is seeking a Senior Freight Forwarder to manage shipments end-to-end, coordinating road, sea and air freight to deliver seamless service.

You will build strong customer relationships, quote rates, monitor shipments and liaise with shipping lines, hauliers and overseas agents, while supporting junior colleagues in a busy logistics environment.