Operations Manager - Transport

VANRATH; Belfast City District; On-site; GBP 40,000 - 50,000; Full time

Job summary

Vanrath is seeking an Operations Manager to lead the Belfast Air & Sea Freight operations team, driving customer service, performance and team development. The role focuses on managing customer relationships and achieving operational and commercial objectives within a global transport and logistics setting.

You will oversee KPIs, SOPs and SLAs, coach staff, and collaborate with senior stakeholders to deliver results.

Qualifications

• Recent freight forwarding experience within the last 12 months.
• Experience in air and/or sea freight forwarding operations.
• Previous team leadership or supervisory experience.
• Strong commercial awareness and customer service skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Full UK driving licence.
• Experience managing operational KPIs, SOPs and SLAs would be beneficial.
• CargoWise One experience would be advantageous.
• Experienced freight forwarding leaders seeking progression are encouraged to apply.

Responsibilities

• Lead, develop and motivate the Belfast Air & Sea Freight operations team.
• Manage customer relationships and ensure high service delivery.
• Monitor operational KPIs and identify efficiency improvements.
• Ensure compliance with customer SOPs, SLAs and company procedures.
• Coach, train and manage staff performance.
• Collaborate with senior stakeholders to deliver commercial objectives.

Skills

Freight forwarding experience

Air freight forwarding

Sea freight forwarding

Team leadership

Commercial awareness

Customer service

Excel

PowerPoint

Full UK driving licence

KPIs SOPs SLAs

CargoWise One

Tools

CargoWise One

Job description

Operations Manager - Air & Sea Freight

Join a leading global transport and logistics organisation and take the next step in your freight forwarding career. This is an excellent opportunity to lead the Belfast Air & Sea Freight operations team and make a direct impact on customer service, operational performance and team development.

Salary / Benefits

• £40,000 - £50,000, depending on experience
• Car scheme
• Full-time position based in Belfast
• Opportunity to progress within a global transport and logistics organisation

About your next employer

Your next employer operates within the global transport and logistics sector, delivering air and sea freight services to customers. Based in Belfast, the organisation is seeking an Operations Manager to lead the local Air & Sea Freight operations team, working closely with customers and senior stakeholders to achieve operational and commercial objectives.

About you

• Recent freight forwarding experience gained within the last 12 months
• Experience in air and/or sea freight forwarding operations
• Previous team leadership or supervisory experience
• Strong commercial awareness and customer service skills
• Proficiency in Microsoft Excel and PowerPoint
• Full UK driving licence
• Experience managing operational KPIs, SOPs and SLAs would be beneficial
• CargoWise One experience would be advantageous
• Experienced Freight Forwarding Team Leaders and Supervisors seeking progression are encouraged to apply

Preferred education and experience: Relevant educational qualifications are not specified for this position. Recent operational experience within freight forwarding, together with previous team leadership or supervisory experience, is essential.

What you'll do

• Lead, develop and motivate the Belfast Air & Sea Freight operations team
• Manage customer relationships and ensure a consistently high standard of service delivery
• Monitor operational KPIs and identify opportunities to improve efficiency
• Ensure compliance with customer SOPs, SLAs and company procedures
• Coach, train and manage staff performance
• Collaborate with senior stakeholders to deliver commercial and operational objectives

Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.