Global Freight Forwarder - Fast-Paced & Customer-Centric

Brook Street; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Key duties include preparing invoices and quotations, handling road/sea/air freight, and maintaining accurate records. The role requires strong organisational skills, attention to detail and the ability to manage multiple shipments in a fast-paced environment.

Qualifications

• Experience in freight forwarding, logistics, transport or supply chain operations.
• Knowledge of road, sea and air freight processes.
• Excellent organisational skills with strong attention to detail.
• Strong communication and relationship-building abilities.
• The ability to manage multiple shipments and prioritise workload effectively.
• A proactive and solutions-focused approach to problem-solving.

Responsibilities

• Manage freight movements from booking through to successful delivery.
• Coordinate road, sea and air freight shipments both domestically and internationally.
• Liaise with customers, hauliers, carriers, shipping lines and overseas agents.
• Obtain competitive freight rates and prepare accurate quotations for customers.
• Prepare and process all relevant shipping and customs documentation.
• Monitor and track shipments, providing proactive updates to customers.
• Resolve operational issues, delays and customer queries promptly and professionally.
• Maintain accurate shipment records and internal systems.
• Build and develop strong working relationships with customers, suppliers and logistics partners.
• Work collaboratively with colleagues across the business to deliver exceptional customer service.

Skills

Freight forwarding

Logistics operations

Freight modes

Customer service

Documentation

Communication

IT skills

Multitasking

Job description

Key duties include preparing invoices and quotations, handling road/sea/air freight, and maintaining accurate records. The role requires strong organisational skills, attention to detail and the ability to manage multiple shipments in a fast-paced environment.