Senior Floor Manager

JD GROUP; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Senior Floor Manager to lead a dynamic team in a fast-paced retail environment. The role requires strong leadership and communication skills to drive sales, enhance customer satisfaction, and achieve key performance indicators. You will foster a positive work culture while mentoring staff and ensuring operational excellence. With a focus on achieving sales targets and maintaining exceptional service standards, this position offers a chance to make a significant impact in a thriving retail setting. Join a company that values its employees and offers numerous benefits to support your career growth.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive deals and discounts

Digital health and well-being services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted Gym memberships

Colleague networks

Incremental Holiday Allowance

Qualifications

• Experience in retail management with a focus on customer satisfaction.
• Strong leadership and coaching abilities to enhance team performance.

Responsibilities

• Support store management to achieve customer satisfaction and sales targets.
• Lead, mentor, and develop store colleagues for improved performance.

Skills

Leadership

Communication Skills

Retail Management

Sales Target Achievement

Coaching and Development

Customer Service

Visual Merchandising

Job description

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment & team motivation.
3. Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
4. Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Participate in hiring, onboarding, and training new employees.
10. Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the stores monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promotor Score.
5. Ensure stock accuracy during store Audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and our competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPI’s.
6. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
7. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

1. Monthly discretionary bonus schemes.
2. Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
3. Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health).
4. Access to digital health and well-being services through our benefits platform (TELUS Health).
5. Health cash plans.
6. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
7. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
8. Discounted Gym memberships at JD Gyms.
9. Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
10. Opportunities to volunteer and contribute to JD Foundation.
11. Employer engagement forums to help influence positive change.
12. Incremental Holiday Allowance.