Milton Keynes - Senior Floor Manager

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Senior Floor Manager to lead a dynamic team in a fast-paced retail environment. This role involves driving sales, achieving KPIs, and ensuring exceptional customer service. You'll foster a positive work culture while mentoring staff and managing daily operations. With a strong focus on performance and customer satisfaction, this position offers an exciting opportunity to make a significant impact. Join a company that values personal and professional development, and enjoy a range of employee benefits designed to enhance your work-life balance.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive retailer deals

Digital health services

Health cash plans

Internal development courses

Apprenticeships and qualifications

Discounted gym memberships

Colleague support initiatives

Volunteer opportunities

Qualifications

• Previous supervisory experience in a retail environment is essential.
• Strong communication and leadership abilities are required.

Responsibilities

• Support the store management team in achieving customer satisfaction.
• Drive store sales through effective merchandising and team motivation.
• Monitor key performance indicators and optimize financial performance.

Skills

Management experience

Customer service

Sales targets achievement

Communication skills

Coaching and developing individuals

Visual merchandising

Job description

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Client:

JD Group

Location:

Milton Keynes, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

1894661ffef8

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive store sales through effective merchandising, stock replenishment, and team motivation.
• Monitor and drive all key performance indicators such as Sales, Conversion, Units, and more.
• Support the Store Management team in optimizing financial performance of the store by effectively managing costs, including audit compliance and wage costs.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail & hold a good understanding of the latest trends and competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPI’s.
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Employee Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from over retailers through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships & accredited qualifications - Earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.