Senior First-Line Risk & Controls Associate

Gallagher; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is recruiting a Senior Operations Control Associate to strengthen the first line risk framework within the Specialty division. You will act as an operations specialist to ensure governance, oversight and control across the division, collaborating across three lines of defence.

You’ll engage stakeholders, maintain procedures, and drive continuous improvement. The role emphasizes risk assessment, data quality, and strong stakeholder communication in a global yet local context.

Qualifications

• Experience in operations, risk, compliance, or middle/back-office.
• Strong governance and regulatory frameworks knowledge.
• Excellent communication to engage senior stakeholders; highly organized.
• Strong analytical and problem-solving capabilities.
• Confident presenting to senior management.
• High integrity and attention to detail.

Responsibilities

• Support delivery of the first line risk operating model across Specialty.
• Build relationships with 2nd and 3rd line teams for collaboration and oversight.
• Maintain and review Standard Operating Procedures for accuracy and consistency.
• Own process control artefacts, including templates and checklists.
• Conduct quality assurance activities, including file reviews and audits.
• Support governance frameworks and product governance tools.
• Identify trends, perform root cause analysis, drive improvements.
• Support key projects ensuring risk assessment and control implementation.

Skills

Operations experience

Risk & compliance

Governance

Stakeholder management

MS Office

Analytical problem solving

Presentation to senior management

Education

CII qualification (Desirable)

Tools

MS Office

Job description

Gallagher is recruiting a Senior Operations Control Associate to strengthen the first line risk framework within the Specialty division. You will act as an operations specialist to ensure governance, oversight and control across the division, collaborating across three lines of defence.

You’ll engage stakeholders, maintain procedures, and drive continuous improvement. The role emphasizes risk assessment, data quality, and strong stakeholder communication in a global yet local context.