Operations Control - Senior Associate

Gallagher; Greater London; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is recruiting a Senior Operations Control Associate to strengthen the first line risk framework within the Specialty division. You will act as an operations specialist to ensure governance, oversight and control across the division, collaborating across three lines of defence.

You’ll engage stakeholders, maintain procedures, and drive continuous improvement. The role emphasizes risk assessment, data quality, and strong stakeholder communication in a global yet local context.

Qualifications

• Experience in operations, risk, compliance, or middle/back-office.
• Strong governance and regulatory frameworks knowledge.
• Excellent communication to engage senior stakeholders; highly organized.
• Strong analytical and problem-solving capabilities.
• Confident presenting to senior management.
• High integrity and attention to detail.

Responsibilities

• Support delivery of the first line risk operating model across Specialty.
• Build relationships with 2nd and 3rd line teams for collaboration and oversight.
• Maintain and review Standard Operating Procedures for accuracy and consistency.
• Own process control artefacts, including templates and checklists.
• Conduct quality assurance activities, including file reviews and audits.
• Support governance frameworks and product governance tools.
• Identify trends, perform root cause analysis, drive improvements.
• Support key projects ensuring risk assessment and control implementation.

Skills

Operations experience

Risk & compliance

Governance

Stakeholder management

MS Office

Analytical problem solving

Presentation to senior management

Education

CII qualification (Desirable)

Tools

MS Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We’re looking for a Senior Operations Control Associate to join our Specialty division, supporting the continued development and delivery of our first line risk framework. This is a key role within the business, acting as an Operations specialist to ensure effective governance, oversight and control across the division. You’ll work closely with stakeholders across the three lines of defence to embed best practice, minimise risk, and drive continuous improvement.

How You'll Make An Impact

• Supporting the delivery and enhancement of the first line risk operating model across Specialty
• Building strong relationships with 2nd and 3rd line teams to ensure effective collaboration and oversight
• Maintaining and reviewing Standard Operating Procedures, ensuring accuracy and consistency
• Owning and maintaining process control artefacts, including templates and checklists
• Conducting quality assurance activities, including file reviews and audits
• Supporting governance frameworks and tools, including product governance processes
• Identifying trends, carrying out root cause analysis, and driving continuous improvement initiatives
• Supporting key projects to ensure appropriate risk assessment and control implementation

About You

• Experience within operations, risk, compliance, or a middle/back-office environment
• Strong understanding of operational controls, governance, and regulatory frameworks
• Excellent communication skills with the ability to engage and influence senior stakeholdersHighly organised with a proactive, solutions-focused approach
• Strong analytical and problem-solving capability
• Confident presenting and working with senior management
• High level of integrity and attention to detail
• Strong MS Office skills

Desirable

• Experience within the insurance or reinsurance sector
• Professional qualifications (e.g. CII) or working towards

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Although this role is listed as full-time

We will also offer reasonable adjustments to the recruitment process if required.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)