Senior Financial Advice Quality Controller | Hybrid

Standard Life; Greater London; Hybrid; GBP 50,000 - 52,000; Full time

Benefits offered by this job

Private medical

Annual leave 38 days

Pension

Life assurance 12x salary

Career breaks

Income protection

Volunteering days

Job summary

Standard Life is seeking an experienced Senior Advice Quality Consultant to monitor and improve quality across our Advice business. You will focus on customer outcomes, risk controls and regulatory compliance within a hybrid work model.

You will bring deep knowledge of the regulated Advice landscape, a QC background in financial services, and aqualification at Level 4 or equivalent to support robust controls and service quality.

Qualifications

• Expert knowledge of the regulated Advice landscape and outcomes.
• Experience in Quality Control or Financial Advice environments.
• Ability to balance customer outcomes, experience, conduct risk and commercial needs.
• Essential Level 4 or Diploma equivalent to progress in the recruitment process.

Responsibilities

• Lead quality monitoring across the Advice business area, including call monitoring and process outputs.
• Assess customer outcomes and experiences under the Quality Framework.
• Collaborate with teams to ensure compliant, high-standard advice delivery.

Skills

Regulated Advice landscape

Quality Control

Customer outcome balance

Diploma equivalent

Education

Level 4 Financial Planning

Job description

Standard Life is seeking an experienced Senior Advice Quality Consultant to monitor and improve quality across our Advice business. You will focus on customer outcomes, risk controls and regulatory compliance within a hybrid work model.

You will bring deep knowledge of the regulated Advice landscape, a QC background in financial services, and aqualification at Level 4 or equivalent to support robust controls and service quality.