Hybrid Senior Advice Quality Controller Financial Services

Standard Life plc; Telford; Hybride; GBP 50 000 - 52 000; Plein temps

Avantages offerts par ce poste

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

Volunteer days

Résumé du poste

Standard Life plc is seeking an experienced Senior Advice Quality Consultant with a strong background in financial services. You will be accountable for delivering quality monitoring across our Advice business area, focusing on customer outcomes and experience.

A minimum Level 4 qualification in Financial Planning or an equivalent Diploma is essential. The role supports hybrid working across multiple locations, with flexibility to balance business requirements during recruitment.

Qualifications

• Expert knowledge of regulated Advice landscape.
• Relevant experience in a Quality Control and/or Financial Advice.
• Ability to successfully strike balance between ensuring good customer outcomes, customer experience, conduct risk and commerciality.

Responsabilités

• Delivery of quality monitoring across the Advice business area (e.g., call monitoring and process outputs).
• Quality assessments focused on customer outcomes and experience, undertaken in line with our Quality Framework.

Formation

Minimum Level 4 qualified in Financial Planning or Diploma equivalent

Description du poste

Standard Life plc is seeking an experienced Senior Advice Quality Consultant with a strong background in financial services. You will be accountable for delivering quality monitoring across our Advice business area, focusing on customer outcomes and experience.

A minimum Level 4 qualification in Financial Planning or an equivalent Diploma is essential. The role supports hybrid working across multiple locations, with flexibility to balance business requirements during recruitment.