Advice Quality Manager

Fidelity International; Kingswood; On-site; GBP 55,000 - 75,000; Full time

Job summary

Fidelity International in the United Kingdom is seeking a Quality Monitoring Manager within the Advice Department to oversee post- and pre-sale supervision. You will monitor adviser interactions to ensure suitable, compliant guidance in line with FCA rules.

The role requires diplomas in financial planning, CPD discipline, and pensions expertise, with a focus on detail, communication, and staff development. Flexible working and career progression are highlighted.

Qualifications

• Diploma in Regulated Financial Planning or equivalent.
• Current CPD record (e.g., ongoing professional development).
• Technical expertise in pensions and retirement planning.
• Broad knowledge of holistic financial planning.
• Strong communication skills with ability to give constructive feedback.
• A strong eye for detail.

Responsibilities

• Check pre- and post-sale advice and observe adviser/client meetings to ensure suitable guidance.
• Ensure adherence to legal and FCA regulatory requirements in all processes.

Skills

Strong communication

Attention to detail

Feedback to development

Stakeholder engagement

Education

Diploma in Regulated Financial Planning or equivalent

Advanced Diploma

Pension Transfer Specialist qualification

Tools

Intelligent Office

Job description

About the Opportunity

Job Type: Permanent Application Deadline: 09 November 2026 Title Quality Monitoring Manager - Advice Department FIL Wealth Management Ktd Location Kingswood Reports To Head of Training and Competence Level 5 (Manager)

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

The work of the Quality Monitoring (QM) team is vital to ensure the regulated advice provided to our clients is of the highest quality, in terms of suitability, accuracy and adherence to legal and regulatory requirements.

About your role

Following our prescribed processes, the team check both pre-and post-sale advice and carry out observations of adviser/client meetings to ensure clients are given suitable advice which meets their objectives, following our internal processes and meeting legal and regulatory disclosure requirements. The team offers a wide range of advice, restricted to Fidelity products and a limited range of Fidelity funds, so the team needs to be familiar with ISAs, Investment Accounts, pensions and retirement income planning products such as annuities, and the tax and financial planning considerations for each.

About you

Essential requirements Diploma in Regulated Financial Planning or equivalent (E) Current CPD record (E) Technical expertise in pensions and retirement planning (E), ideally including safeguarded pension benefits and complex retirement advice (D) Broad knowledge of holistic financial planning (E) Strong communication skills with the ability to provide constructive feedback and encourage development of others (E) A strong eye for detail (E) Desirable attributes Advanced Diploma and/or Pension Transfer Specialist qualification (D) Technical understanding of safeguarded pension benefit transfers, complex retirement advice and pension switching (D) Experience of working in a regulated environment/knowledge of FCA rules in relation to regulated financial advice (D) Intelligent Office experience (D)

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.