Senior Advice Quality Control Consultant

Standard Life plc; Telford; Hybrid; GBP 50,000 - 52,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

12x salary life assurance

Career breaks

Income protection

Volunteer days

Job summary

Standard Life plc is seeking an experienced Senior Advice Quality Consultant with a strong background in financial services. You will be accountable for delivering quality monitoring across our Advice business area, focusing on customer outcomes and experience.

A minimum Level 4 qualification in Financial Planning or an equivalent Diploma is essential. The role supports hybrid working across multiple locations, with flexibility to balance business requirements during recruitment.

Qualifications

• Expert knowledge of regulated Advice landscape.
• Relevant experience in a Quality Control and/or Financial Advice.
• Ability to successfully strike balance between ensuring good customer outcomes, customer experience, conduct risk and commerciality.

Responsibilities

• Delivery of quality monitoring across the Advice business area (e.g., call monitoring and process outputs).
• Quality assessments focused on customer outcomes and experience, undertaken in line with our Quality Framework.

Education

Minimum Level 4 qualified in Financial Planning or Diploma equivalent

Job description

Job Description

Job Type: Permanent

Location: Any of our locations. Hybrid. Infrequent travel to office.

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Closing Date: 26th October

Salary and benefits: £50,000 - £52,000, plus an indicative bonus range of 16% up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

We’re looking for an experienced Senior Advice Quality Consultant with a strong background in financial services, who is customer and colleague focused, combined with a practical knowledge of risk management and regulatory requirements, ideally with life and pensions knowledge. Previous experience in an Advice Quality Control environment would be an advantage.

As a Senior Advice Quality Control Consultant, you will be accountable for the delivery of quality monitoring across our Advice business area (i.e., call monitoring and process outputs etc.). Quality assessments will focus on both customer outcomes and experience and will be undertaken in accordance with our Quality Framework.

What are we looking for?

• Expert knowledge of regulated Advice landscape.
• Relevant experience in a Quality Control and/or Financial Advice.
• Ability to successfully strike balance between ensuring good customer outcomes, customer experience, conduct risk and commerciality.
• Minimum Level 4 qualified in Financial Planning or Diploma equivalent (essential without we cannot progress).

We Want To Hire The Whole Version Of You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find Out More About Working At Standard Life

• Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us