Senior Facilities Manager: Retail Centre Operations

McArthurGlen UK Ltd; Heath Hayes; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Bonus up to 25%

Wellbeing allowance

Volunteering days

Designer outlet discounts

Hybrid working

International exposure

LinkedIn Learning access

Culture of excellence

Job summary

McArthurGlen UK Ltd is seeking a Facilities Manager for the West Midlands Designer Outlet. You will oversee maintenance, safety and operations to keep the centre running smoothly and to the highest standards.

You’ll deliver on budgets, work with brand partners and contractors, and drive sustainable improvements while supporting centre operations and duty management responsibilities as needed.

Qualifications

• Proven facilities or property services management in a customer-facing setting such as retail or hospitality.
• Health and safety qualifications (e.g., IOSH, NEBOSH) and legislative knowledge.
• Experience managing contractors, budgets and projects with a balance of service quality and cost.
• Knowledge of risk, security and environmental practices.
• Proactive, practical approach with strong communication and relationship skills.
• Comfort using Microsoft Office or equivalent business tools.

Responsibilities

• Oversee maintenance, cleaning, security and landscaping; ensure contractors meet standards, KPIs and SLAs.
• Proactively manage risks and support emergency preparedness; ensure health, safety, fire and building regs compliance.
• Manage facilities budgets; suggest investments and deliver quality, cost-conscious improvements.
• Coordinate maintenance, store openings/closures, fit-outs and refurbishments with brand partners.
• Drive sustainability: manage utilities and implement efficiency initiatives.
• Participate in centre operations with Duty Management training as needed.

Skills

Facilities management

Contractor management

Budget management

Health & safety

Risk management

Microsoft Office

Job description

McArthurGlen UK Ltd is seeking a Facilities Manager for the West Midlands Designer Outlet. You will oversee maintenance, safety and operations to keep the centre running smoothly and to the highest standards.

You’ll deliver on budgets, work with brand partners and contractors, and drive sustainable improvements while supporting centre operations and duty management responsibilities as needed.