Senior F&B Service Leader - Guest Experience & Mentoring

Gold Care Homes; Slough; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Food & beverage discount for you and a

Discounted hotel stays worldwide

Free gym membership

Meals on duty

Free car parking

Learning & development opportunities

Recognition & wellbeing programs

Encouraging management

Team-spirited colleagues

Service Charge

Access to benefits portal

Job summary

Delta Hotels by Marriott Heathrow Windsor is seeking a hands-on hospitality professional to join our team in a full-time role at the hotel near Heathrow/Windsor. You will lead service at Market Kitchen and support Brew Bar Lounge, Room Service, Executive Lounge, and Conference & Banqueting, delivering memorable experiences while guiding peers toward Marriott standards.

You will mentor colleagues, assign tasks, train staff on service expectations, and handle opening/closing duties, stock and

Responsibilities

• Lead by example, deliver excellent service and guest satisfaction.
• Mentor and support team development.
• Assign and monitor tasks to meet standards and deadlines.
• Train team in Marriott values, roles, and service standards.
• Complete opening/closing duties, manage stock and cleanliness.
• Support other departments to ensure guest service excellence.
• Record incidents for management follow-up.
• Monitor dining areas for seating, service and safety.
• Collaborate with management to improve guest and employee satisfaction.
• Communicate meal requirements and dietary needs to kitchen.

Job description

Delta Hotels by Marriott Heathrow Windsor is seeking a hands-on hospitality professional to join our team in a full-time role at the hotel near Heathrow/Windsor. You will lead service at Market Kitchen and support Brew Bar Lounge, Room Service, Executive Lounge, and Conference & Banqueting, delivering memorable experiences while guiding peers toward Marriott standards.

You will mentor colleagues, assign tasks, train staff on service expectations, and handle opening/closing duties, stock and