Senior Export Clerk

Cencora, Inc.; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company in London is seeking a Senior Export Clerk to handle export operations for pharmaceutical shipments. This role involves managing daily export tasks, ensuring compliance, and working collaboratively within the exports team. Candidates should have strong export backgrounds, excellent organizational skills, and proficiency in air export functions. Benefits include overtime compensation, an annual bonus scheme, and private healthcare coverage. Apply now to help improve lives through logistics.

Benefits

Overtime paid at 1.25%

Annual bonus scheme of 5%

Pension scheme contribution up to 6%

Private individual healthcare cover

Uniform provided

Usual company benefits package

Qualifications

• Proven export background, ideally with road export/customs experience.
• Strong understanding of air freight tariffs and charges.
• Ability to manage multiple tasks independently and under pressure.

Responsibilities

• Perform all elements of the air export function, including booking air freight.
• Ensure strict adherence to internal procedures for export operations.
• Assist with shipment handling, including loading and unloading freight.

Skills

Export background

Air export functions

Customer service

Interpersonal skills

Computer skills (Excel, Word, PowerPoint)

Fluent English

Organisational skills

Tools

Transport Management System (TMS)

FileBound

JetStream

Op-STAR

SharePoint

Job description

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. We are seeking a highly skilled and experienced Senior Export Clerk to join our Night Shift team within the Exports Department. The position involves 40 hours per week on one of the following shift patterns: Monday‑Friday, Tuesday‑Saturday, or Sunday‑Thursday, from 7:00 PM to 3:00 AM, with occasional overtime required. It focuses on managing all aspects of daily export operations for pharmaceutical and temperature‑controlled shipments, from job creation through to their arrival at destination. This includes booking air freight, submitting export declarations via CDS, processing shipments, preparing shipments for export (labelling and documentation), and liaising with external and internal stakeholders to ensure smooth operations.

Responsibilities

Export Operations

• Perform all elements of the air export function, including booking air freight, creating and submitting export declarations (EU and non‑EU shipments) via CDS/NCTS, and preparing shipments for final export (labelling and processing).
• Prepare and book Airway Bills, ensuring flight details are accurate.
• Process specialist exports through government‑regulated bodies such as The Home Office, CITES, DEFRA, The Chamber of Commerce, and HMRC.

Systems and Communication

• Operate and utilise internal and external IT systems, including Transport Management System (TMS), FileBound, JetStream, Op‑STAR, and SharePoint.
• Maintain external communication with service providers and internal communication across the World Courier network and UK departments.
• Monitor and respond to A/S messages and prepare post‑flight and internal TMS reports.

Documentation and Compliance

• Ensure strict adherence to internal procedures, including SOPs and Ops memos, for export operations.
• Verify dangerous goods notes and freight charges applied to shipments.
• Support customs entries and declarations through CDS.

Warehouse Support

• Assist with shipment handling, including loading/unloading freight, dry ice replenishment, gel pack replacement, marking, and labelling.
• Exposure to active unit handling and forklift operations (training provided if necessary).

Team Collaboration

• Provide guidance to junior staff and support senior staff as required.
• Work collaboratively within the team to meet deadlines and ensure operational efficiency.

Qualifications & Experience

• Proven export background, ideally with road export/customs experience.
• Proficiency in air export functions and the Customs Declaration System (CDS).
• Strong understanding of air freight tariffs, charges, and customer service.
• Excellent interpersonal and computer skills, including proficiency in PowerPoint, Excel, and Word.
• Fluency in English with strong verbal and written communication skills.
• Ability to manage multiple tasks independently, work under pressure, and meet deadlines.
• Exceptional organisational and time management skills.

Desirable

• Experience with active unit handling.
• Forklift training.
• Dangerous Goods by Air qualification.
• X‑ray/ETD/EDD training.
• Background in pharma or temperature‑controlled shipments.

Personal Attributes

• Dependable, reliable, and trustworthy.
• Self‑motivated with a positive disposition.
• Team player who can work independently and remains calm under pressure.
• Flexible attitude with strong attention to detail.
• Friendly and polite with the ability to prioritise workload effectively.

Benefits

• Overtime paid at 1.25% of the hourly rate.
• Annual bonus scheme of 5%.
• Pension scheme contribution up to 6%.
• Private individual healthcare cover.
• Uniform provided.
• Usual company benefits package.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the centre of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!