Senior Experiential Events & Brand Experience Lead

LE003 The.Team: SME Management EMEA Limited; Orpington; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

THE.TEAM is seeking a Senior Manager, Client Services to lead on a supermarket brand across the country. The role is hybrid, based in London and Orpington, and is a 12-month maternity cover contract.

You will manage client relationships, shape strategic platforms, lead budgets and on-site activations, and drive high-quality project delivery while mentoring an Account Executive and coordinating multiple stakeholders.

Qualifications

• Experiential / live events knowledge, from planning through on-site execution.
• Excellent account management skills with client-facing experience.
• Strong planning and project management abilities.
• Ability to influence decision making within the agency and client.
• Ability to multi-task across activations with tight deadlines.
• Creative thinking to generate experiential ideas.
• Excellent written and verbal communication and presentation abilities.
• Financial and budget management awareness.
• Strong analytical and feedback skills.

Responsibilities

• Develop and manage senior relationship with the client and day-to-day management.
• Maintain reporting with client and brand stakeholders; internal updates.
• Interpret briefs; shape strategic and creative platforms.
• Lead brainstorms and shape ideas using industry knowledge.
• Deliver well-written presentations with strong narrative.
• Manage projects; ensure systems and procedures are in place.
• Plan and deliver activations; manage budgets and admin.
• Control client budgets, pricing, profits and payments.
• Coordinate venue selection and H&S paperwork.
• Coordinate staffing, suppliers and third parties.
• Develop timelines, reports, and schedules for projects.
• Ensure contract terms are understood and met; monitor KPIs.
• Identify new business opportunities and support renewals.
• Lead by example; maintain high-quality standards.
• Line manage an Account Executive; mentor and develop them.
• Foster internal communications and cross-team collaboration.

Skills

Experiential events

Account management

Project management

Budget management

Negotiation

Presentation skills

Communication

Creative thinking

Influence

Multi-tasking

Line management

Tools

Microsoft PowerPoint

Job description

THE.TEAM is seeking a Senior Manager, Client Services to lead on a supermarket brand across the country. The role is hybrid, based in London and Orpington, and is a 12-month maternity cover contract.

You will manage client relationships, shape strategic platforms, lead budgets and on-site activations, and drive high-quality project delivery while mentoring an Account Executive and coordinating multiple stakeholders.