Senior Experiential Event Manager - Client Services (12 month FTC)

LE003 The.Team: SME Management EMEA Limited; Orpington; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

THE.TEAM is seeking a Senior Manager, Client Services to lead on a supermarket brand across the country. The role is hybrid, based in London and Orpington, and is a 12-month maternity cover contract.

You will manage client relationships, shape strategic platforms, lead budgets and on-site activations, and drive high-quality project delivery while mentoring an Account Executive and coordinating multiple stakeholders.

Qualifications

• Experiential / live events knowledge, from planning through on-site execution.
• Excellent account management skills with client-facing experience.
• Strong planning and project management abilities.
• Ability to influence decision making within the agency and client.
• Ability to multi-task across activations with tight deadlines.
• Creative thinking to generate experiential ideas.
• Excellent written and verbal communication and presentation abilities.
• Financial and budget management awareness.
• Strong analytical and feedback skills.

Responsibilities

• Develop and manage senior relationship with the client and day-to-day management.
• Maintain reporting with client and brand stakeholders; internal updates.
• Interpret briefs; shape strategic and creative platforms.
• Lead brainstorms and shape ideas using industry knowledge.
• Deliver well-written presentations with strong narrative.
• Manage projects; ensure systems and procedures are in place.
• Plan and deliver activations; manage budgets and admin.
• Control client budgets, pricing, profits and payments.
• Coordinate venue selection and H&S paperwork.
• Coordinate staffing, suppliers and third parties.
• Develop timelines, reports, and schedules for projects.
• Ensure contract terms are understood and met; monitor KPIs.
• Identify new business opportunities and support renewals.
• Lead by example; maintain high-quality standards.
• Line manage an Account Executive; mentor and develop them.
• Foster internal communications and cross-team collaboration.

Skills

Experiential events

Account management

Project management

Budget management

Negotiation

Presentation skills

Communication

Creative thinking

Influence

Multi-tasking

Line management

Tools

Microsoft PowerPoint

Job description

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our live group specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable. Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

The Senior Manager, Client Services role sits within our Brand Experience Division at THE.TEAM, working on a Supermarket brand to deliver multiple experiences up and down the country. As a senior member of the team, you will lead on the project planning of events from start to finish - from strategy, client presentations, budgeting and feasibility through to event management - always striving to create best in class brand experiences.

This will be a hybrid working role, working from both our London and Orpington offices, and is a 12 month maternity cover contract.

WHAT YOU WILL BE DOING:

• Development and management of your own senior relationship with the client, and day-to-day client management.
• Maintaining good communication and reporting, externally with the client and all relevant brand stakeholders, and internally within THE.TEAM and the wider group.
• Understanding and developing the client's project briefs and contributing thinking to shape strategic and creative platforms.
• Steering brainstorms, being creative and shaping ideas, calling on your industry knowledge.
• Delivering well written presentations, in both content and narrative.
• Project management, ensuring project systems and procedures are set up and structured correctly.
• Planning and delivering projects, overseeing on-site activations, creating and managing budgets, and handling project administration.
• Day to day financial control of client budgets – including pricing, profit, budget approvals and payments.
• Managing venue selection and booking, ensuring all Health & Safety and other paperwork is in place, and continuously reviewed and updated in line with THE.TEAM's H&S processes.
• Co-ordinating and managing staffing partners, production suppliers and any other third parties engaged for the delivery of projects.
• Development and management of project timelines, and maintaining project reports, job sheets and schedules.
• Ensuring contract terms are understood, monitored and met, and that the account team continues to deliver a high-quality service against agreed contract KPIs.
• KPI setting and campaign evaluation, to include KPIs, key learnings and robust case studies.
• Development of additional business opportunities within the client account, including identification of new business opportunities and ongoing contract renewal.
• Leading by example: setting standards and ensuring best practice and high quality of work.
• Line management of an Account Executive, providing day-to-day guidance, support and development.
• Internal Communications Building strong relationships and fostering good team spirit internally and amongst client teams.
• Drawing upon experience from across THE.TEAM where relevant, to optimise the quality of work provided on the account.
• Financial Accountability Identifying incremental business opportunities.
• Proactively seeking ways to grow the account by becoming an ambassador of THE.TEAM's services, so they are front of mind when opportunities present themselves.

THE SKILLS AND EXPERIENCE YOU NEED:

• Experiential / Live events experience knowledge, both planning and on site.
• Excellent Account Management skills.
• Excellent planning and project management skills.
• Ability to influence decision making processes, both within the Agency and the client organisation.
• Ability to multi-task; you will be working across a number of activations with tight deadlines.
• Ability to think on your feet and take appropriate actions to resolve any unforeseen issues as they arise.
• Ability to enthuse and motivate others.
• Negotiation skills.
• Ability to analyse project performance and provide confident structured feedback.
• Financial and budget management.
• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint.
• Excellent communication skills - verbal and written - and attention to detail.
• Creative thinking - the ability to come up with forward thinking experiential ideas.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. THE·TEAM is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us. More than 20 years into our evolution, we continue to expand our global reach and capabilities to serve clients across sports, music and entertainment. We are committed to making a meaningful impact across key areas of inclusion, community service and sustainability — not only for our employees, but for clients and the industry at large.

If this sounds like a place you'd like to work, THE·TEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.