Senior Experience Designer for AI-Driven Operations

Aumni; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking an Experience Design Senior Associate within Operations Experience Design (OXD) to shape how users interact with AI/ML capabilities across our financial services products.

You will collaborate with Data Science, Technology, and Operations, applying inclusive design and rigorous information architecture to deliver accessible, data-driven experiences that align user needs with business goals.

Qualifications

• 5+ years in user experience design for digital products.
• Proficient with Figma, Adobe Creative Suite, Lucid, VS Code and GitHub Copilot.
• Experience across web, mobile, and AI-enabled products.
• Ability to design for AI/ML outputs and enterprise workflows.
• Incorporates inclusive design and accessibility guidelines.
• Translates data into actionable design decisions.

Responsibilities

• Design interaction solutions across products and platforms with industry best practices.
• Design human-AI interaction for AI/ML in Operations, from concept to production.
• Partner with Data Science, Tech, and Operations to define AI/ML outputs.
• Apply information architecture and storyboarding to improve navigation.
• Collaborate to incorporate inclusive design and accessibility guidelines.
• Use data-driven analysis to inform design decisions.
• Iterative design mindset; incorporate user feedback to improve UX.
• Analyze market trends and user research to guide decisions.

Skills

UX design

Cross-functional collaboration

AI/ML UX

Accessibility & inclusive design

Data-driven design

Tools

Figma

Adobe Creative Suite

Lucid

Visual Studio Code

GitHub Copilot

Job description

J.P. Morgan is seeking an Experience Design Senior Associate within Operations Experience Design (OXD) to shape how users interact with AI/ML capabilities across our financial services products.

You will collaborate with Data Science, Technology, and Operations, applying inclusive design and rigorous information architecture to deliver accessible, data-driven experiences that align user needs with business goals.