Experience Design Senior Associate

Aumni; Greater London; Presencial; GBP 90 000 - 120 000; Tempo integral

Resumo da oferta

J.P. Morgan is seeking an Experience Design Senior Associate within Operations Experience Design (OXD) to shape how users interact with AI/ML capabilities across our financial services products.

You will collaborate with Data Science, Technology, and Operations, applying inclusive design and rigorous information architecture to deliver accessible, data-driven experiences that align user needs with business goals.

Qualificações

• 5+ years in user experience design for digital products.
• Proficient with Figma, Adobe Creative Suite, Lucid, VS Code and GitHub Copilot.
• Experience across web, mobile, and AI-enabled products.
• Ability to design for AI/ML outputs and enterprise workflows.
• Incorporates inclusive design and accessibility guidelines.
• Translates data into actionable design decisions.

Responsabilidades

• Design interaction solutions across products and platforms with industry best practices.
• Design human-AI interaction for AI/ML in Operations, from concept to production.
• Partner with Data Science, Tech, and Operations to define AI/ML outputs.
• Apply information architecture and storyboarding to improve navigation.
• Collaborate to incorporate inclusive design and accessibility guidelines.
• Use data-driven analysis to inform design decisions.
• Iterative design mindset; incorporate user feedback to improve UX.
• Analyze market trends and user research to guide decisions.

Conhecimentos

UX design

Cross-functional collaboration

AI/ML UX

Accessibility & inclusive design

Data-driven design

Ferramentas

Figma

Adobe Creative Suite

Lucid

Visual Studio Code

GitHub Copilot

Descrição da oferta de emprego

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Operations Experience Design (OXD), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

You’ll be joining a tight-knit team within Operations Experience Design (OXD), focused on designing how people across Operations interact with AI/ML capabilities. We work closely with Data Science, Technology, and Operations partners to take new AI-driven tools from early concept through to production. The work is complex and often ambiguous, but we approach it with craft, care, and a genuine focus on outcomes that matter to the business. This is a collaborative team where your voice and perspective will matter from day one.

Job responsibilities

• Design elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Design the human-AI interaction experience for AI/ML capabilities being implemented in Operations, taking them from concept through to live production use, including the workflows, touchpoints, and operational models around them
• Partner with Data Science, Technology, and Operations teams to define how AI/ML outputs are presented, explained, reviewed, and acted on within operational workflows
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Conduct data-driven analysis to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 5+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard design, prototyping, diagramming, and AI-enabled productivity tools, including Figma, Adobe Creative Suite, Lucid, Visual Studio Code and GitHub Copilot.
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Experience designing user experiences for AI/ML-enabled or data-intensive products, with a focus on how people interact with, interpret, and trust automated or AI-driven outputs
• Experience navigating complex, ambiguous problem spaces where AI/ML capabilities intersect with enterprise workflows, multiple technology stacks, and diverse stakeholder groups
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

Preferred qualifications, capabilities, and skills

• Experience in financial services, capital markets, or other regulated enterprise environments
• Familiarity with emerging human-AI collaboration patterns, such as generative AI interfaces, ML-driven decisioning, or human-in-the-loop workflows

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. You'll be joining a tight-knit team within Operations Experience Design (OXD), focused on designing how people across Operations interact with AI/ML capabilities. We work closely with Data Science, Technology, and Operations partners to take new AI-driven tools from early concept through to production. The work is complex and often ambiguous, but we approach it with craft, care, and a genuine focus on outcomes that matter to the business. This is a collaborative team where your voice and perspective will matter from day one.