Senior Events & Conferences Leader

Crowne Plaza Docklands; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Crowne Plaza London Docklands in East London is seeking a Meetings & Events Manager to lead the day-to-day management of the department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.

You will manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business, while driving revenue through upselling and strong client partnerships across hotel departments.

Qualifications

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.

Responsibilities

• Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
• Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
• Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
• Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
• Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities.

Skills

Meetings & Events Sales

Commercial Awareness

Opera PMS

Team Leadership

Client Relationships

Tools

Opera PMS

Job description

Crowne Plaza London Docklands in East London is seeking a Meetings & Events Manager to lead the day-to-day management of the department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.

You will manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business, while driving revenue through upselling and strong client partnerships across hotel departments.