Senior Meetings & Events Leader — Flexible Work

RBH Hospitality Management LTD; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/Adoption/Shared parental -le

Course sponsorship

Refer a Friend £250 per referral (up t

Flexible working

Wagestream pay option

Life Insurance

Employee Assistance Programme

Wellness events and activities

Free meals on duty

Job summary

Crowne Plaza London Docklands, part of RBH Hospitality Management, is recruiting a Meetings & Events Manager. You will lead the day-to-day management of the Meetings & Events department, ensuring smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.

You will manage the client journey from enquiry to delivery, drive revenue through upselling, build relationships with corporate clients and agencies, and lead a team across hotel departments to

Qualifications

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.

Responsibilities

• Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
• Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
• Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
• Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.

Skills

M&E sales experience

Commercial awareness

Opera PMS experience

Leadership

Stakeholder management

Tools

Opera PMS

Job description

Crowne Plaza London Docklands, part of RBH Hospitality Management, is recruiting a Meetings & Events Manager. You will lead the day-to-day management of the Meetings & Events department, ensuring smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.

You will manage the client journey from enquiry to delivery, drive revenue through upselling, build relationships with corporate clients and agencies, and lead a team across hotel departments to