Senior EUC Engineer

PayPoint plc; Welwyn Garden City; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

On-site gym

Online benefits portal

Love2Shop Everyday Benefits Card

Contributory company pension

Progression and development

Private medical insurance and life-ass

Electric Car Scheme

Job summary

PayPoint plc in Welwyn Garden City is seeking an experienced Senior EUC Engineer to join our IT Team. In this hands-on role, you’ll provide expert 1st and 2nd line support across desktops, laptops, mobile and AV equipment, helping maintain a high standard of service.

You’ll work onsite five days a week with occasional home days, collaborate with infrastructure and 3rd party teams, document knowledge, mentor junior engineers, and contribute to EUC refresh projects to keep our technology aligned

Qualifications

• Experience in EUC/IT support environment.
• Strong knowledge of Windows OS and Microsoft 365.
• Ability to manage assets and lifecycle planning.

Responsibilities

• Provide 1st & 2nd line end-user IT support across devices.
• Troubleshoot incidents via Halo ITSM system.
• Own issues through to resolution and escalate when needed.
• Maintain Windows 11, Microsoft 365, macOS and AD environments.
• Manage IT assets and lifecycle within Halo ITSM.
• Assist EUC refresh projects (hardware/software).
• Collaborate with infrastructure, network and 3rd party teams.
• Create and maintain technical documentation & KB articles.
• Follow ITIL-aligned service management processes.
• Work with EUC Team Leader to ensure high service levels.
• Mentor junior engineers and share knowledge.

Skills

Windows 10/11, Microsoft 365

Active Directory

Group Policy

ITIL processes

Asset management

Halo ITSM

EUC support

End-user support

Imaging & deployment

Documentation

Tools

Halo ITSM

Job description

We’re looking for an experienced and motivated Senior EUC Engineer to join our busy & dynamic IT Team, supporting users and systems within the PayPoint group. In this hands‑on role, you'll provide expert 1st & 2nd line support across a wide range of devices and applications while contributing to ongoing infrastructure improvement initiatives.

This is an onsite role based in our Welwyn Garden City office, 5 days a week, with occasional working from home days.

Why choose PayPoint?

PayPoint offers a collaborative working environment with room to grow and develop your technical career. You'll be the go‑to person for end‑user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best.

What will you be doing?

Your role will involve a variety of responsibilities, including:

• Deliver responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment
• Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support)
• Take ownership of support issues, seeing them through to resolution, and escalating where appropriate
• Support and maintain Microsoft Windows 11, Microsoft 365, macOS and Active Directory environments
• Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system.
• Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades)
• Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery
• Create and maintain internal technical documentation and knowledge base articles
• Adhere to ITIL-aligned service management processes
• Working in collaboration with the EUC Team Leader, to ensure an excellent level of support and service is provided at all times
• Mentor junior engineers and share knowledge to support team development

What would we like from you?

• Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365
• Active Directory, Group Policy and basic user management
• Laptop hardware support and fault diagnosis
• Imaging, deployment and configuration of endpoints
• Experience using ticketing and asset management systems (Halo).
• Several years working in an EUC/IT Support environment
• A proactive approach to problem‑solving and incident ownership
• Comfortable prioritising tasks in a dynamic, fast‑paced environment
• Strong documentation and organisational skills
• A genuine interest in technology and continuous improvement

It would be great if you already have…

• Experience supporting macOS environments
• AV or collaboration tool support (Microsoft Teams, Logitech etc)
• Experience working in a multi-site or corporate environment.

What can we do for you

• We offer a range of benefits, including:
• Holiday purchase scheme, with 25 days holiday plus bank holidays.
• On‑site gym (free) and nationwide corporate rate gym membership.
• Online benefits portal offering discounts on shopping and holidays.
• Love2Shop Everyday Benefits Card.
• Contributory company pension scheme.
• Progression and Development.
• Private medical insurance and life assurance (with option purchase additional cover
• Additional benefits available at a discounted rate.
• Electric Car Scheme

At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.