Application Support Analyst

PayPoint plc; Welwyn Garden City; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Holiday purchase scheme

On-site gym

Online benefits portal

Job summary

A leading retail technology provider is looking for an Application Support Analyst for hybrid work in Welwyn Garden City. You will provide technical and application support across 30,000 retail sites. Ideal candidates will have experience in a Windows environment and strong problem-solving skills. The role offers a competitive salary, opportunities for development, and various employee benefits such as a contributory pension scheme and private medical insurance.

Qualifications

• Experience in a Windows-based, 24/7 environment.
• Background in 1st and/or 2nd line support.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Delivering technical and application support.
• Managing incidents and changes via ticketing system.
• Investigating root causes for escalations.

Skills

Customer service skills

Problem-solving mindset

Flexibility to adapt

Tools

IIS Server

Transact-SQL

Splunk

Job description

Application Support Analyst – PayPoint Group

At PayPoint we pride ourselves on being at the forefront of innovation. Whether you’re a recent graduate or an experienced IT professional, we would love to hear from you if you have a genuine interest in operating systems, devices, applications, and software, and enjoy solving problems.

This role is hybrid, with 2–3 days a week in our Welwyn Garden City office. Our team operates on a 7‑day rota to cover Contact Centre opening hours:

• Monday‑Friday: Range of shifts between 8 am – 8 pm

As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back‑office platforms.

Your responsibilities will include:

• Delivering technical and application support to retailers and colleagues.
• Managing incidents and changes raised via our ticketing system.
• Investigating root causes and escalating issues to 3rd‑line support where needed.
• Supporting system integrations and new installations in live environments.

What would we like from you?

• Experience in a Windows‑based, 24/7 environment.
• Background in 1st and/or 2nd line support.
• Strong customer service skills, a problem‑solving mindset, and flexibility to adapt to change quickly.
• Ability to communicate effectively with both technical and non‑technical stakeholders.

Bonus Skills (Nice to Have):

• Experience with transaction processing systems.
• Knowledge of IIS Server.
• Familiarity with ITIL principles.
• Experience with Transact‑SQL queries.
• Knowledge of Splunk or similar monitoring tools.

What can we do for you?

• Holiday purchase scheme, with 25 days holiday plus bank holidays.
• On‑site gym (free) and nationwide corporate‑rate gym membership.
• Online benefits portal offering discounts on shopping and holidays.
• Contributory company pension scheme.
• Progression and development opportunities.
• Private medical insurance and life assurance.
• Additional benefits available at a discounted rate.

At PayPoint, we’re committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

London, England, United Kingdom | £30,000–£35,000 per year