EUC Support Engineer

Metropolitan Gaming; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discounts across travel, retail, & F&B

Company pension & life insurance

Season ticket loan

Cycle to work scheme

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking an EUC Support Engineer to deliver a professional, high-quality end-user computing experience across our organisation. You will provide remote and on-site support across multiple locations in the UK and work closely with the service desk and wider technology teams to keep colleagues productive.

Responsibilities include 2nd-line support for Microsoft 365, Windows 11, Outlook and Teams, plus device provisioning, deployment, patching and security compliance.

Qualifications

• 2nd-line IT support experience, handling end-user issues across multiple locations.
• Experience with Microsoft 365 services and Windows-based environments.
• Ability to diagnose and resolve hardware, software, OS, and connectivity problems.

Responsibilities

• Provide 2nd-line technical support for end-user computing across multiple locations.
• Support Microsoft 365 services, Windows 11, Outlook, Teams and related apps.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Provide remote and deskside support where required.
• Take ownership of complex incidents and service requests to resolution.
• Maintain clear communication with colleagues throughout incident lifecycle.
• Identify recurring incidents and work with teams to address root causes.
• Configure, deploy, maintain and support laptops, desktops and mobile devices.
• Support device provisioning, configuration, deployment, patching and compliance.
• Maintain security and configuration standards across the EUC estate.
• Assist new starters, internal moves and leavers with tech setup.

Skills

2nd-line support

End-user computing

Remote support

On-site support

Incident ownership

Communication

Tools

Windows 11

Microsoft 365

Microsoft Teams

Outlook

OneDrive

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

Active Directory

Endpoint management

Endpoint security

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.

Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, youcan also expect:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For:

As an EUC Support Engineer, you will be responsible for delivering a professional, high-quality and reliable end-user computing experience across the organisation.

You will also be responsible for providing both remote and on-site technical support across multiple locations and taking ownership of endpoint incidents and service requests.

Workingclosely with the service desk and the wider technology teams, the EUC Support Engineer ensures colleagues can work effectively both remotely and onsite.

Main Responsibilities

• Provide 2nd-line technical support for end-user computing issues across multiple locations.
• Provide technical support across Microsoft 365 services and workplace applications.
• Troubleshoot Windows, Outlook, Teams, OneDrive and related productivity services.
• Diagnose and resolve hardware, software, operating system, application and connectivity issues.
• Provide both remote and deskside support where required.
• Take ownership of complex incidents and service requests through to resolution.
• Maintain clear communication with colleagues throughout the lifecycle of incidents and requests.
• Identify recurring incidents and work with relevant teams to address underlying causes.
• Configure, deploy, maintain and support laptops, desktops and mobile devices.
• Support device provisioning, configuration, application deployment, patching and compliance.
• Maintain appropriate security and configuration standards across the EUC estate.
• Support the technology requirements for new starters, internal moves and leavers.

Technical Requirements

• Windows 11
• Microsoft 365
• Microsoft Teams
• Outlook / Exchange Online
• OneDrive
• Microsoft Intune
• Windows Autopilot
• Microsoft Entra ID
• Active Directory
• Endpoint and mobile-device management
• Endpoint security and compliance
• Networking fundamentals, including Wi-Fi, DNS, DHCP and VPN
• ITSM/service-management platforms

Desirable:

Knowledge of gaming applications such as Neon, Bravo & Table Manager would be an advantage.

Service Behaviours

Our employeesare expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:You must be aged 18 or above and have the right to work in the UK