Senior ER Advisor – Hybrid, Policy & Coaching

Mitie Cleaning & Hygiene Services; Birmingham; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Salary Finance

Lifestyle benefits

MiDeals discounts

Cycle to work

Life insurance

Pension enhancements

Job summary

Mitie is seeking a Senior Employee Relations Advisor in Birmingham. You will provide expert advice on complex ER matters, balance legal risk with business needs, and shape ER policies and manager training. The role offers hybrid working and opportunities for CIPD development.

You will collaborate across HR, Employment Law, and business teams to deliver solutions. The position requires strong communication, discretion with sensitive information, and a proactive, coaching mindset to build

Qualifications

• Proven experience in complex employee relations cases.
• Strong understanding of employment law and risk management.
• Ability to influence stakeholders at Director level and above.
• Experience developing HR policies and manager training.
• Excellent communication and relationship-building skills.

Responsibilities

• Advise on complex employee relations cases with commercial focus.
• Drive continuous improvement across case handling.
• Develop people policies and ER best practices.
• Coach and train ER team and managers.
• Deliver exceptional customer service and solutions.

Skills

Employee relations

Stakeholder management

Policy development

Coaching & training

Communication skills

Education

CIPD Level 5

Tools

Microsoft Office

Job description

Mitie is seeking a Senior Employee Relations Advisor in Birmingham. You will provide expert advice on complex ER matters, balance legal risk with business needs, and shape ER policies and manager training. The role offers hybrid working and opportunities for CIPD development.

You will collaborate across HR, Employment Law, and business teams to deliver solutions. The position requires strong communication, discretion with sensitive information, and a proactive, coaching mindset to build