Senior Technical Account Manager for Enterprise Success

Zip; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events & happy hours

Flexible PTO

Home office budget & Apple equipment

401k plan

Job summary

ZipZip is hiring a Senior Customer Success Manager to guide our enterprise customers across industries. You will collaborate with sales, implementation, engineering and product to maximize value via product adoption and enablement.

You will build relationships with procurement, finance, IT/security and privacy teams, driving adoption, loyalty and customer health. This role offers a fast-paced, high-impact environment with opportunities to influence product direction.

Qualifications

• 8+ years of relevant experience in customer-facing customer success, technical account management or strategic consulting.
• B2B SaaS experience in a high-paced environment is a benefit.
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers.

Responsibilities

• Help our largest customers drive procurement success on the company platform.
• Define customer business outcomes and partner with customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and educate customers on the platform and best practices.

Skills

SaaS implementation

Procurement domain

Stakeholder management

Project management

Customer-facing

Problem solving

Process optimization

Tools

Netsuite

Coupa

Workday

CLM

GRC

JIRA

ServiceNow

Job description

ZipZip is hiring a Senior Customer Success Manager to guide our enterprise customers across industries. You will collaborate with sales, implementation, engineering and product to maximize value via product adoption and enablement.

You will build relationships with procurement, finance, IT/security and privacy teams, driving adoption, loyalty and customer health. This role offers a fast-paced, high-impact environment with opportunities to influence product direction.