Senior Customer Success Manager (UK)

Stibo Systems; Reading; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

MindFUL and MindFuel days

Global career opportunities

Job summary

Stibo Systems is seeking a Senior Customer Success Manager to partner with global enterprises, driving adoption and measurable business value from our AI-powered SaaS platform. You will own strategic oversight, build trusted executive relationships, and lead cross-functional collaboration across Product, Support, and Sales to maximize renewal and expansion opportunities.

The role demands customer-obsessed leadership in an international environment, with strong consultative and analytical

Qualifications

• 5+ years in Customer Success, Consulting, Account Management, or another customer-facing role within an SaaS or enterprise software environment.
• Experience with Master Data Management / Data Management and enterprise software solutions is strongly preferred.
• Ability to interpret customer, product, usage and business outcome data to identify risks, uncover opportunities and influence decisions.

Responsibilities

• Drive adoption, value realization and customer outcomes by using insights to identify opportunities and support long-term success.
• Partner with Account Management to develop and execute shared account strategies, aligning priorities and growth opportunities.
• Develop and maintain customer success plans linking business priorities, adoption milestones and value realization; monitor health and mitigate risks to renewal.
• Lead executive business reviews to demonstrate realized business value and shape future account strategy.
• Champion the voice of the customer and influence improvements across Product, Support, Professional Services, Sales and Customer Success.

Skills

Customer Success

Consulting

Account Management

Stakeholder Management

Data analysis

Job description

Help global enterprises unlock the full value of their data. Build trusted relationships. Drive long-term customer success. As a Senior Customer Success Manager at Stibo Systems, you’ll partner with some of the world's leading enterprises, helping them realise measurable business value from our AI-powered SaaS platform.

“You'll join us during an exciting period of transformation. As we continue evolving our Master Data Management SaaS business, we're also exploring future commercial models that will place even greater emphasis on customer adoption, value realization, and long-term partnerships. Customer Success will be at the heart of that journey, says Mogens Iversen, VP Global Customer Success.

You will operate with a high degree of autonomy and strategic judgement across complex enterprise customer environments, taking ownership of ambiguous challenges and driving alignment across customer and internal stakeholders. You will build trusted relationships with business and executive stakeholders, lead cross-functional collaboration, and champion the voice of the customer to drive meaningful customer outcomes.

More specifically, you will:

• Drive adoption, value realization and customer outcomes by using customer, product and usage insights to identify opportunities, remove barriers and support long-term customer success.
• Partner with Account Management to develop and execute shared account strategies, aligning customer priorities, stakeholder engagement, risk management and growth opportunities.
• Develop and maintain customer success plans that connect business priorities, adoption milestones, success metrics and realized value, and use these plans to proactively assess customer health and drive mitigation of risks to adoption, value realization and renewal.
• Lead executive business reviews that demonstrate realized business value, align stakeholders on strategic priorities and shape future account strategy.
• Champion the voice of the customer by providing actionable insights and influencing improvements across Product, Support, Professional Services, Sales and Customer Success.

The Team

You will join a growing Customer Success team of passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success.

Who we are looking for

You are customer-obsessed and thrive in a cross-functional, international environment. You build trusted relationships with senior stakeholders, communicate and present with clarity and confidence, and take pride in helping customers achieve meaningful business outcomes. You bring a strong consultative and analytical mindset, with the curiosity to understand the “why” behind customer behaviour and turn insights into action.

Additionally, you bring:

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer‑facing role within a SaaS or enterprise software environment, including ownership of complex enterprise customers and executive‑level stakeholder relationships.
• Experience with Master Data Management / Data Management and enterprise software solutions is strongly preferred.
• Ability to interpret customer, product, usage and business outcome data to identify risks, uncover opportunities and influence decisions.
• Ability to understand enterprise business processes and connect data‑management capabilities to strategic, operational and financial outcomes.

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work‑life balance, and we offer flexibility through a hybrid work model.
• We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more.
• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy.
• Well‑being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities.

We create our Software products and have a proven record of adding significant business value for our customers. Join Stibo Systems, where we embrace 'All Kinds of Data Minds.' Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.

At Stibo Systems, our people are key to our success. You’ll find an environment that values creativity, curiosity, collaboration, and analytical thinking.

We value diverse perspectives and skills.

Stibo Systems is the master data management company that enables enterprises to become data‑driven. In a world of complexity and uncertainty, we provide stability and transparency. That’s why some of the world’s most renowned brands choose to work with us.

The Stibo corporation has existed since 1794. Today, Stibo Systems is held by a foundation, which allows us to focus on the long‑term development of a strong product portfolio and obsess about servicing our customers. All without the interruptions of mergers and acquisitions.

Being a global company with Danish roots, we’ve been delivering solutions for large, complex customers since our inception. Today, more than 700 employees in 18 global offices work closely with our customers to build and manage a single transparent, trusted source of data.