Senior Enterprise Account Director - Growth & Retention

Smartsearch; West Yorkshire; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days holiday rising to 30 with each

Private Medical Insurance

Company pension scheme

Life Assurance 4x your salary

Volunteer day

Enhanced maternity / paternity

Employee Assistance Programme

Cycle to work scheme

Gym access

Job summary

SmartSearch is seeking a Senior Account Director to own strategic relationships and revenue for a portfolio of direct partner clients. You’ll manage enterprise-level accounts with renewal risk, expansion potential, and a focus on GRR and NRR.

You will lead pricing, contract negotiations, and senior executive reviews, with support from Customer Success but full ownership of portfolio performance. The role requires strong stakeholder management in a fast-growing tech company.

Qualifications

• Proven experience owning enterprise or strategic account portfolios to multi-million pound value.
• Demonstrated accountability for retention, renewals and growth.
• Strong commercial negotiation and stakeholder management skills.
• Comfortable operating in senior client-facing roles.
• Sound judgement and prioritisation under pressure.
• Commercially minded and outcome-led.
• Confident leading difficult conversations.
• Structured, pragmatic and accountable.
• Comfortable operating with ambiguity and limited resource.

Responsibilities

• Own a portfolio of direct partner clients with full accountability for retention, renewal and growth.
• Protect and improve GRR; identify and mitigate commercial and relationship risk.
• Drive NRR through upsell and expansion aligned to partner value and maturity.
• Lead pricing, renewal and contract negotiations.
• Maintain accurate commercial forecasting for the partner portfolio.
• Partner Relationship Leadership; act as senior relationship owner for partner clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Lead executive-level partner reviews focused on outcomes and growth.
• Handle escalations and commercial risk.
• Make clear recommendations to invest, de-prioritise or exit partner relationships.
• Own partner account strategies aligned to retention and growth.
• Manage a multi-million pound book of business.
• Prioritise time and focus based on value, risk and opportunity.
• Identify portfolio-level patterns and improvement opportunities.
• Align partner strategy with wider commercial objectives.
• Work with a Customer Success Manager responsible for day-to-day service and operational support.
• Retain accountability for overall partner portfolio performance.
• Ensure clear boundaries between commercial ownership, portfolio management and service delivery.
• Provide a joined-up, senior-led partner experience with clear accountability.

Skills

Enterprise accounts

Retention management

Renewals

Growth & upsell

Commercial negotiations

Stakeholder management

Senior client-facing

Forecasting

Strategic account leadership

Job description

SmartSearch is seeking a Senior Account Director to own strategic relationships and revenue for a portfolio of direct partner clients. You’ll manage enterprise-level accounts with renewal risk, expansion potential, and a focus on GRR and NRR.

You will lead pricing, contract negotiations, and senior executive reviews, with support from Customer Success but full ownership of portfolio performance. The role requires strong stakeholder management in a fast-growing tech company.