Senior Engineering Resilience Manager

Heathrow; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Heathrow invites an experienced resilience professional to lead Engineering’s approach to operational resilience, contingency planning and incident response at its bustling London hub.

You will head the Engineering Resilience team, develop the Incident Response Team and work across Heathrow to strengthen preparedness, response and recovery. The role blends strategic leadership with practical delivery, including on-call participation during significant disruption under Heathrow policy.

Qualifications

• Extensive experience in resilience planning and incident response.
• Strong leadership and collaboration across engineering teams.

Responsibilities

• Lead Engineering's approach to operational resilience and contingency planning.
• Manage and develop the Engineering Incident Response Team.
• Coordinate with Heathrow stakeholders to strengthen preparedness and recovery arrangements.
• Oversee testing of plans through exercises and learning from incidents.
• Participate in on-call incident response with command and control responsibilities.

Job description

Few environments offer the scale and operational complexity of Heathrow. When disruption occurs, strong resilience planning, clear leadership and a coordinated response are essential to maintaining safe and effective airport operations.

We are looking for an experienced resilience professional to lead Engineering’s approach to operational resilience, contingency planning and incident response.

You will lead the Engineering Resilience team, manage and develop the Engineering Incident Response Team and work across Heathrow to strengthen preparedness, response and recovery arrangements. You will ensure that critical Engineering services, assets and operational dependencies are supported by effective plans that are regularly tested and improved through exercises and learning from incidents.

The role combines strategic leadership with practical delivery. You may be leading a major exercise, advising a project on resilience requirements, briefing senior leaders on preparedness or providing leadership during a significant incident.

You will also participate personally in Heathrow’s on call incident response arrangements, undertaking an appropriate command and control role during significant disruption. This responsibility attracts additional payment in accordance with the relevant Heathrow on call policy.