Operational Resilience Lead – Aviation & Crisis Response

Heathrow Group; Greater London; Hybride; GBP 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Performance-based bonuses

Share in Success Bonus

Generous annual leave

Private health insurance

Learning & development opportunities

Résumé du poste

Heathrow will hire an Operational Resilience Manager to strengthen anticipation, preparation for disruption, and effective responses across the airport community. You will develop robust resilience plans, incident management arrangements, and oversee exercises to ensure lessons are implemented and regulatory standards are met.

The role involves working with diverse stakeholders to integrate resilience into planning, supporting strategic initiatives, and participating in on-call incident

Qualifications

• Experience in emergency response, crisis management, business continuity, resilience planning or a related discipline.
• Good understanding of operationally complex environments, ideally within aviation, transport, infrastructure or similarly regulated sectors.
• Strong stakeholder management skills with the ability to influence and collaborate at all levels.
• Confidence leading discussions, challenging constructively and driving accountability for resilience outcomes.
• Experience delivering projects, exercises or operational improvement initiatives.
• Excellent written, verbal and presentation skills, with the ability to remain calm and effective in high-pressure situations.

Responsabilités

• Develop and maintain robust operational resilience, contingency, and business continuity plans to support airport operations.
• Provide oversight and assurance of resilience activities across the business, promoting consistency and best practice.
• Plan and deliver resilience exercises, testing programmes, and post-incident reviews, ensuring lessons learned are effectively implemented.
• Support operational projects and strategic initiatives by integrating resilience considerations into planning and decision-making.
• Play an active role in incident response, including participation in Heathrow's on-call incident response arrangements.
• Manage the day-to-day Command & Control function while building strong stakeholder relationships to strengthen resilience and ensure regulatory compliance.

Connaissances

Emergency response

Crisis management

Business continuity

Resilience planning

Stakeholder management

Project delivery

Communication skills

Description du poste

Heathrow will hire an Operational Resilience Manager to strengthen anticipation, preparation for disruption, and effective responses across the airport community. You will develop robust resilience plans, incident management arrangements, and oversee exercises to ensure lessons are implemented and regulatory standards are met.

The role involves working with diverse stakeholders to integrate resilience into planning, supporting strategic initiatives, and participating in on-call incident