Operational Resilience Manager

Heathrow Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonuses

Share in Success Bonus

Generous annual leave

Private health insurance

Learning & development opportunities

Job summary

Heathrow will hire an Operational Resilience Manager to strengthen anticipation, preparation for disruption, and effective responses across the airport community. You will develop robust resilience plans, incident management arrangements, and oversee exercises to ensure lessons are implemented and regulatory standards are met.

The role involves working with diverse stakeholders to integrate resilience into planning, supporting strategic initiatives, and participating in on-call incident

Qualifications

• Experience in emergency response, crisis management, business continuity, resilience planning or a related discipline.
• Good understanding of operationally complex environments, ideally within aviation, transport, infrastructure or similarly regulated sectors.
• Strong stakeholder management skills with the ability to influence and collaborate at all levels.
• Confidence leading discussions, challenging constructively and driving accountability for resilience outcomes.
• Experience delivering projects, exercises or operational improvement initiatives.
• Excellent written, verbal and presentation skills, with the ability to remain calm and effective in high-pressure situations.

Responsibilities

• Develop and maintain robust operational resilience, contingency, and business continuity plans to support airport operations.
• Provide oversight and assurance of resilience activities across the business, promoting consistency and best practice.
• Plan and deliver resilience exercises, testing programmes, and post-incident reviews, ensuring lessons learned are effectively implemented.
• Support operational projects and strategic initiatives by integrating resilience considerations into planning and decision-making.
• Play an active role in incident response, including participation in Heathrow's on-call incident response arrangements.
• Manage the day-to-day Command & Control function while building strong stakeholder relationships to strengthen resilience and ensure regulatory compliance.

Skills

Emergency response

Crisis management

Business continuity

Resilience planning

Stakeholder management

Project delivery

Communication skills

Job description

Introduction

It takes a special kind of team work to keep the world's most iconic airport running smoothly.Over 65,000peopleacross hundreds of companieswork at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Job Description

Heathrow is one of the world's busiest airports, operating in a complex, constantly changing environment where resilience is critical to keeping people, flights, and operations moving safely and efficiently.

As an Operational Resilience Manager, you will play a key role in strengthening Heathrow's ability to anticipate, prepare for and respond to disruption. Working across the airport community, you will help ensure resilience plans, incident management arrangements, and operational responses are effective, aligned, and fit for purpose.

This is an opportunity to make a visible impact on the performance and resilience of a major international airport while collaborating with a wide range of stakeholders across the business.

Your role will involve

• Develop and maintain robust operational resilience, contingency, and business continuity plans to support airport operations.
• Provide oversight and assurance of resilience activities across the business, promoting consistency and best practice.
• Plan and deliver resilience exercises, testing programmes, and post-incident reviews, ensuring lessons learned are effectively implemented.
• Support operational projects and strategic initiatives by integrating resilience considerations into planning and decision-making.
• Play an active role in incident response, including participation in Heathrow's on-call incident response arrangements.
• Manage the day-to-day Command & Control function while building strong stakeholder relationships to strengthen resilience and ensure regulatory compliance.

These Skills Are Essential

• Experience in emergency response, crisis management, business continuity, resilience planning or a related discipline.
• Good understanding of operationally complex environments, ideally within aviation, transport, infrastructure or similarly regulated sectors.
• Strong stakeholder management skills with the ability to influence and collaborate at all levels.
• Confidence leading discussions, challenging constructively and driving accountability for resilience outcomes.
• Experience delivering projects, exercises or operational improvement initiatives.
• Excellent written, verbal and presentation skills, with the ability to remain calm and effective in high-pressure situations.

Please note: A CTC is required for this role. To obtain CTC you must have been a UK resident for the past 3 years.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.