Service Manager

Heathrow Airport; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Heathrow Airport is seeking an IT Disaster Recovery Lead to safeguard resilience of our critical systems across a complex technology landscape. You will collaborate with cybersecurity, IT services, and business continuity teams to keep the airport operational for millions of passengers.

You will design, implement, and continuously improve disaster recovery strategies, ensuring robust, tested plans that align with business priorities and regulatory requirements, minimising downtime and protecting

Responsibilities

• Lead the design, implementation and ongoing improvement of disaster recovery across the IT landscape.
• Ensure recovery plans are robust, tested, and aligned with business priorities to minimise downtime.

Job description

Join Heathrow as an IT Disaster Recovery Lead and play a pivotal role in safeguarding the resilience of our critical systems. You will be part of a collaborative technology environment, working closely with cybersecurity, IT services, and business continuity teams to ensure Heathrow remains operational under all circumstances. Your work will directly contribute to maintaining service continuity for millions of passengers and supporting the airport’s strategic objectives.

In this role, you will lead the design, implementation, and continuous improvement of disaster recovery strategies across our IT landscape. Success means ensuring that recovery plans are robust, tested, and aligned with business priorities, minimising downtime and protecting essential services. You will influence key stakeholders, drive compliance with regulatory requirements, and embed a culture of resilience across the organisation.