Senior Engagement Lead, DevSecOps Services

GitLab; United Kingdom; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

GitLab in the United Kingdom is seeking a Senior Engagement Manager, PS Sales, to drive the growth of professional services across the EMEA region. You will design, position, and close outcome-oriented engagements that translate DevSecOps and digital transformation initiatives into measurable outcomes.

Reporting to the Senior Manager of Engagement Management, you will own the engagement lifecycle from discovery to delivery, build trusted advisor relationships, and align services with customer

Aufgaben

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders
• Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
• Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed
• Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
• Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements
• Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
• Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
• Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
• Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
• Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
• Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented.
• Influence cross-functional teams by articulating GitLab's professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management.
• Partner with regional sales and engagement leadership to prioritize and manage services

Jobbeschreibung

GitLab in the United Kingdom is seeking a Senior Engagement Manager, PS Sales, to drive the growth of professional services across the EMEA region. You will design, position, and close outcome-oriented engagements that translate DevSecOps and digital transformation initiatives into measurable outcomes.

Reporting to the Senior Manager of Engagement Management, you will own the engagement lifecycle from discovery to delivery, build trusted advisor relationships, and align services with customer