Senior Energy Onboarding and Operations Lead

SmartestEnergy UK; Ipswich; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Global Impact

Flexible Working

Diversity & Inclusion

Job summary

SmartestEnergy UK is seeking an Onboarding professional to drive a seamless customer onboarding experience for change of supply activities. You will collaborate across key handover stages, perform pre-registration checks, and set up customer and business billing to ensure a positive first billing experience.

You will also provide technical expertise and operational support to the Onboarding Team Leader, help with training, reporting, and workload management, and act as deputy on technical

Qualifications

• Understanding of the onboarding process from end-to-end
• Knowledge of industry dynamics and standards
• Understanding of the customer journey across Operations
• Broad industry knowledge and awareness

Responsibilities

• Ensure all change of supply activities are completed accurately and efficiently
• Provide technical expertise and operational support to the Onboarding Team Leader
• Act as deputy for the Team Leader on technical initiatives and project delivery

Skills

Onboarding process

Industry experience

Customer journey

Industry knowledge

Job description

SmartestEnergy UK is seeking an Onboarding professional to drive a seamless customer onboarding experience for change of supply activities. You will collaborate across key handover stages, perform pre-registration checks, and set up customer and business billing to ensure a positive first billing experience.

You will also provide technical expertise and operational support to the Onboarding Team Leader, help with training, reporting, and workload management, and act as deputy on technical