Energy Operations Lead — Hybrid, Global Impact

SmartestEnergy UK; Ipswich; Hybride; GBP 42 000 - 60 000; Plein temps

Résumé du poste

Smartest Energy UK is seeking an experienced Energy Operations Team Leader to guide and develop a team of Energy Executives, ensuring high service standards and operational excellence. You will drive performance, coach staff, manage workloads, and oversee process improvements within a hybrid working model.

You will monitor performance, support new products and initiatives, and collaborate with other business units to ensure customer experience and operational goals are consistently achieved.

Qualifications

• Experience leading teams to deliver service excellence.
• Ability to build and maintain cross-functional relationships.
• Strong understanding of energy sector operations and regulatory context.

Responsabilités

• Lead and develop a team of Energy Executives to meet service levels and KPIs.
• Coach and support team performance, manage workloads, and resolve issues.
• Collaborate with wider business on new products, services and initiatives to meet operational objectives.

Connaissances

Team leadership

Cross-business relationships

Energy industry knowledge

Operational processes

Description du poste

Smartest Energy UK is seeking an experienced Energy Operations Team Leader to guide and develop a team of Energy Executives, ensuring high service standards and operational excellence. You will drive performance, coach staff, manage workloads, and oversee process improvements within a hybrid working model.

You will monitor performance, support new products and initiatives, and collaborate with other business units to ensure customer experience and operational goals are consistently achieved.