Energy Onboarding & Billing Lead

ImmigrationGPT; Ipswich; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Global team

Job summary

SmartestEnergy Limited in Ipswich is seeking a Senior Energy Executive on a fixed-term/secondment until 28 February 2028 to drive seamless onboarding and changes of supply. You will ensure accurate handovers, perform pre-registration checks, and set up customer billing for a positive first bill.

You will provide technical expertise to the Onboarding Team Leader, help with training, reporting and workload management, and act as deputy on technical initiatives, steering projects with clear

Qualifications

• Understanding the end-to-end onboarding process.
• Knowledge of the energy industry and related processes.
• Familiarity with customer journey across operations.
• Strong collaboration and teamwork abilities.

Responsibilities

• Drive a seamless onboarding experience for customers and ensure accurate change of supply activities.
• Provide technical expertise and operational support to the Onboarding Team Leader.
• Contribute to training, reporting and workload management; act as deputy on technical initiatives.

Skills

Onboarding process knowledge

Industry knowledge

Customer journey understanding

Collaboration skills

Job description

SmartestEnergy Limited in Ipswich is seeking a Senior Energy Executive on a fixed-term/secondment until 28 February 2028 to drive seamless onboarding and changes of supply. You will ensure accurate handovers, perform pre-registration checks, and set up customer billing for a positive first bill.

You will provide technical expertise to the Onboarding Team Leader, help with training, reporting and workload management, and act as deputy on technical initiatives, steering projects with clear