Senior End-User Specialist

Vanrath; Lisburn; On-site; GBP 50,000 - 60,000; Full time

Job summary

Vanrath is seeking a Senior End-User Specialist to join its internal IT team in Newtownards. The role is hands-on, delivering high-quality technical support across the business and driving improvements in the end-user computing environment.

You will handle 2nd/3rd line issues, manage devices, and work with IT colleagues and suppliers on projects and upgrades. A proactive, senior-level approach to complex problems is essential.

Qualifications

• 3+ years of experience in end-user computing, desktop support or senior level IT support.
• Proficient with Windows 10/11, Microsoft 365 and AD/Entra ID.
• Experience with endpoint management tools and IT service management.

Responsibilities

• Provide 2nd and 3rd line technical support to users across the organisation, owning incidents to resolution.
• Troubleshoot across Windows endpoints, Microsoft 365, applications, hardware and user accounts.
• Act as senior escalation point for complex end-user issues.
• Manage and maintain end-user computing environment for security and reliability.
• Support onboarding, hardware deployment, software installation and configuration.
• Collaborate with IT teams and suppliers to resolve issues and deliver improvements.
• Contribute to IT projects, rollouts and new solutions.

Tools

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Microsoft Endpoint Manager / Intune

ITSM / Ticketing systems

Networking fundamentals

Job description

• Job Title: Senior End-User Specialist
• Salary: £50,000-605,000 - open to discussions based on experience
• Location: Newtownards
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday, standard operational hours

We're working with an established organisation looking to add an experienced Senior End-User Specialist to its internal IT team. This is a hands-on position supporting users across the business, with responsibility for delivering high-quality technical support, maintaining the end-user environment and helping drive improvements across the organisation.

The role would suit someone who has progressed beyond traditional 1st/2nd line support and is comfortable taking ownership of more complex technical issues, supporting colleagues across different levels of the business and contributing to wider IT projects.

What You'll be Doing

• Provide 2nd and 3rd line technical support to users across the organisation, taking ownership of incidents through to resolution.
• Troubleshoot and resolve issues across Windows endpoints, Microsoft 365, applications, hardware, peripherals and user accounts.
• Act as a senior point of escalation for more complex end-user and desktop support issues.
• Manage and maintain the organisation's end-user computing environment, ensuring devices are secure, reliable and well maintained.
• Support user onboarding, hardware deployment, software installation and configuration.
• Work closely with wider IT teams and third-party suppliers to resolve technical issues and deliver improvements.
• Contribute to IT projects, technology rollouts, system upgrades and the introduction of new solutions.

Experience

We're looking for an experienced IT professional with 3+ years' experience in end-user computing, desktop support or 2nd/3rd line IT support, ideally with experience operating at a senior level.

You’ll ideally have experience across:

• Windows 10/11, Microsoft 365 and Active Directory/Entra ID
• Desktop, laptop, mobile and peripheral support
• Hardware deployment, configuration and troubleshooting
• Software and application support
• User account management and access administration
• Networking fundamentals and connectivity troubleshooting
• IT service management and ticketing systems
• Microsoft Endpoint Manager / Intune or similar endpoint management technologies
• Supporting IT projects, system rollouts and technology improvements

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.