End User Support Specialist

NineTech; Greater London; On-site; GBP 34,000 - 52,000; Full time

Job summary

NineTech in Central London seeks an End User Support Engineer to deliver frontline desktop and device support for finance professionals, including traders and bankers, in a fast-paced environment.

You will resolve incidents across Windows 11, iOS devices, Microsoft 365, VPNs and collaboration tools, using ServiceNow and Intune for device and ticket management, with a strong customer-first mindset.

Qualifications

• 3+ years in end-user or desktop support.
• Strong troubleshooting across Windows 11 and Apple devices.
• Experience with Microsoft 365 suite and Exchange Online.

Responsibilities

• Deliver 1st and 2nd line desktop and end-user support across Windows and iOS devices.
• Support Traders, Bankers and Wealth Managers, resolving incidents and service requests promptly.
• Manage corporate iOS devices and BYOD configurations and device management.
• Troubleshoot Windows endpoints, mobile devices, connectivity and VPN issues.
• Support Microsoft 365, Outlook, OneDrive, Exchange Online, Teams and collaboration tools.
• Provide 1st line support for meeting room tech and audiovisual equipment.
• Assist IT projects involving Windows and iOS endpoints with on-time delivery.
• Use Riverbed insights to proactively identify issues and improvements.
• Utilise ServiceNow to manage incidents and maintain records.
• Provide guidance and training on devices and Windows configurations.

Skills

End-user support

Windows 11

iOS devices

Microsoft 365

VPN connectivity

Customer service

Communication

Organisational skills

Tools

Riverbed

Microsoft Intune

ServiceNow

Job description

End User Support Engineer – Financial Services

Location: Central London

Experience: 3+ years

About the Role

Our client is a leading financial services business based in Central London, seeking a customer-focused and technically capable End User Support Engineer to join its dedicated Premier Technology Services team.

This is an excellent opportunity to provide high-quality, hands‑on IT support to revenue-generating professionals, including Traders, Bankers and Wealth Managers, within a fast‑paced, high‑pressure financial services environment.

Key Responsibilities

• Deliver 1st and 2nd line desktop and end-user support across Windows and iOS devices, corporate applications and associated hardware.
• Provide technical support for Traders, Bankers and Wealth Managers, resolving incidents and service requests in a timely and professional manner.
• Support corporate iOS devices and BYOD mobile phones, including configuration, troubleshooting and device management.
• Troubleshoot Windows 11 endpoints, mobile devices, connectivity issues and both thin and fat client environments.
• Support Microsoft 365, Outlook, OneDrive, Exchange Online, Microsoft Teams, Microsoft Edge, Cisco VPN and Zoom.
• Provide 1st line support for meeting room technology, audiovisual equipment and key business events.
• Assist with the delivery of IT projects involving Windows and iOS endpoints, ensuring work is completed on time and to a high standard.
• Conduct monthly proactive analysis of the end-user device estate using Riverbed, identifying potential issues and opportunities for improvement.
• Utilise ServiceNow to manage incidents and service requests, maintaining accurate records and following established processes.
• Provide end users with guidance, training and best‑practice advice on devices, Windows configurations and technology features.
• Identify recurring technical issues, provide feedback on potential risks and contribute to proactive service improvements.
• Maintain excellent customer satisfaction through strong technical knowledge, clear communication and a customer‑first approach.
• Adhere to documented procedures and service standards to ensure consistent, reliable and efficient IT service delivery.

Key Skills & Experience

• Experience: At least 3 years' experience in end‑user support, desktop support, technical support, client services or production support.
• Windows & iOS: Strong troubleshooting skills across Windows 11, Apple devices and corporate mobile endpoints.
• Microsoft 365: Practical knowledge of Microsoft 365, OneDrive, Exchange Online, Microsoft Teams and recommended configuration practices.
• Device Management: Familiarity with Microsoft Intune and endpoint management processes.
• IT Service Management: Experience using ServiceNow or a similar ITSM platform to manage incidents and service requests.
• Connectivity: Understanding of endpoint connectivity, VPNs and network‑related issues affecting end users.
• Customer Service: Excellent communication and interpersonal skills, with the ability to support demanding stakeholders in a professional and composed manner.
• Organisation: Strong prioritisation, time management and problem‑solving skills, with the ability to work effectively under pressure.
• Teamwork: Comfortable working independently while collaborating closely with colleagues to maintain high service standards.
• Process & Compliance: A disciplined approach to following documented procedures and maintaining consistent service delivery