Senior System Analyst

Ocho People Ltd.; Belfast City District; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Unlimited paid holidays

Private health and dental for you and/

Matched pension

Parental leave

Job summary

Ocho People Ltd. in Belfast seeks a Senior Systems Analyst to provide escalated end-user support and set up new equipment for a key client.

You will work across Windows 10/11, O365, Active Directory and Exchange Online, with Citrix Cloud and VDI environments, plus mobile device management and video conferencing tools. You will manage office moves, device inventory, onboarding/offboarding, and ticketing (JIRA Service Desk) while delivering strong customer service and technical leadership in a

Qualifications

• 5+ years' desktop support experience or similar
• Exceptional customer service and communication skills
• A genuine passion for technology and self-development
• Strong problem-solving skills and the ability to pick up new environments quickly
• The ability to work independently, multi-task and follow through with attention to detail
• Extensive knowledge of desktop support best practice across hardware and software
• Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting
• PowerShell, scripting, automation or SCCM packaging experience is a plus

Responsibilities

• Provide global end-user and desktop support across all offices, remote users and executive leadership
• Support Office 365 and Windows 10, and manage Active Directory and Exchange Online
• Manage and support Citrix Cloud/Azure VDA/VDI platforms
• Support HP workstations and thin clients, and Lenovo laptops
• Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection
• Support iOS and Android devices through MobileIron MDM
• Support video conferencing (Zoom, Neat, Poly) and market data applications such as Bloomberg
• Carry out basic network troubleshooting (DNS, DHCP, slowdowns, VPN/VDI connectivity)
• Log, track and document all tickets through JIRA Service Desk
• Handle office moves, build outs, and device inventory and asset management
• Manage employee onboarding and offboarding

Skills

Desktop support

Customer service

Communication

Self-development

Problem solving

Independent work

Attention to detail

Remote support

Tools

PowerShell

SCCM

JIRA Service Desk

Active Directory

Exchange Online

Citrix Cloud

Job description

Senior Systems Analyst | Belfast

As a Senior Systems Analyst, you'll be placed with a key client, acting as their go-to expert for sourcing and setting up new equipment. You'll shape the client's experience, using modern technology to assess their environment and make recommendations based on their needs.

This is a level 2-3 support role. You'll need a good understanding of Windows 10 and 11, experience with a ticketing system and excellent communication skills, along with a professional, courteous approach and a drive to keep improving.

What you'll do

• Provide global end-user and desktop support across all offices, remote users and executive leadership
• Support Office 365 and Windows 10, and manage Active Directory and Exchange Online
• Manage and support Citrix Cloud/Azure VDA/VDI platforms
• Support HP workstations and thin clients, and Lenovo laptops
• Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection
• Support iOS and Android devices through MobileIron MDM
• Support video conferencing (Zoom, Neat, Poly) and market data applications such as Bloomberg
• Carry out basic network troubleshooting (DNS, DHCP, slowdowns, VPN/VDI connectivity)
• Log, track and document all tickets through JIRA Service Desk
• Handle office moves, build outs, and device inventory and asset management
• Manage employee onboarding and offboarding

What you'll bring

• 5+ years' desktop support experience or similar
• Exceptional customer service and communication skills
• A genuine passion for technology and self-development
• Strong problem-solving skills and the ability to pick up new environments quickly
• The ability to work independently, multi-task and follow through with attention to detail
• Extensive knowledge of desktop support best practice across hardware and software
• Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting
• PowerShell, scripting, automation or SCCM packaging experience is a plus

Package:

• Up to £55k salary (depending on experience)
• Unlimited Paid holidays (PTO)
• Comprehensive health plans inc private health and dental for you and dependants
• Matched Pension
• Parental leave