Senior End-User IT Support Engineer

Tech Mahindra; Greater London; On-site; AUD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr. Recruitment Consultant to deliver exceptional end-user computing support. This role involves troubleshooting technical issues, managing electronic tickets, and acting as a vital liaison between customers and internal teams. The ideal candidate will thrive in a complex networking environment and possess strong customer service skills. Join a dynamic team where your expertise will directly impact customer satisfaction and success in the IT consulting sector.

Qualifications

• 2+ years of experience in technical support.
• Strong written and verbal communication skills.
• Strong written and verbal troubleshooting skills.

Responsibilities

• Reproduce customer environments and run tests.
• Manage electronic tickets and troubleshoot issues.
• Liaise between sales, customer success, and customers to address problems.
• Troubleshoot and configure software and hardware.

Skills

Technical Support

Customer Service

Troubleshooting Skills

Networking

Tools

Ticketing systems

Job description

An established industry player is seeking a Sr. Recruitment Consultant to deliver exceptional end-user computing support. This role involves troubleshooting technical issues, managing electronic tickets, and acting as a vital liaison between customers and internal teams. The ideal candidate will thrive in a complex networking environment and possess strong customer service skills. Join a dynamic team where your expertise will directly impact customer satisfaction and success in the IT consulting sector.