Senior End User Compute & Collaboration Engineer

Sword Group; Manchester; Presencial; GBP 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Personalised career development

Flexible working

Pension scheme

Private health and well-being programs

Employee assistance programme

Descripción de la vacante

Sword is seeking an experienced Senior Workplace Engineer to take technical ownership of complex workplace services across our managed customer environments. This senior, hands-on role focuses on End User Compute, Microsoft 365, identity integration, and hybrid meeting-room technology, driving improvements and handling escalations.

You will coach junior engineers and shape standards while collaborating with customers to deliver secure, reliable workplace services.

Formación

• Five+ years of experience in workplace engineering, endpoint support, Microsoft 365 administration, managed workplace services or enterprise IT operations.

Responsabilidades

• Lead corporate device provisioning and lifecycle activity, including device builds, Windows Autopilot deployment, Intune enrolment, rebuilds and customer-specific standards.
• Administer and improve Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Zoom, Windows, macOS, iOS and approved mobile device management platforms.
• Configure and maintain endpoint compliance policies, application deployment, update rings, security baselines, enrolment settings and Conditional Access-related controls.
• Diagnose and resolve secure email issues involving mailbox configuration, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling.
• Lead the configuration, testing and improvement of hybrid meeting-room services, including Teams Rooms, Zoom Rooms, room accounts and audio-visual equipment.
• Investigate recurring service problems, identify root causes, coordinate remediation and convert lessons learned into improved standards, runbooks and knowledge articles.
• Use monitoring, device-management and service data to identify deployment failures, compliance drift, poor user-experience signals and emerging service risks.
• Support workplace service transitions and onboarding by defining support boundaries, monitoring requirements, documentation, technical standards and escalation routes before services enter live operation.
• Coach Workplace Engineers and Junior Workplace Engineers, while providing clear technical communication to customers and internal teams during incidents, changes, deployments and improvement activity.

Conocimientos

End User Compute

Endpoint support

Microsoft 365 administration

Managed workplace services

Enterprise IT operations

Herramientas

Microsoft 365

Intune

Entra ID

Exchange Online

Teams

Zoom

Windows 10/11

Autopilot

Jamf

Descripción del empleo

Sword is seeking an experienced Senior Workplace Engineer to take technical ownership of complex workplace services across our managed customer environments. This senior, hands-on role focuses on End User Compute, Microsoft 365, identity integration, and hybrid meeting-room technology, driving improvements and handling escalations.

You will coach junior engineers and shape standards while collaborating with customers to deliver secure, reliable workplace services.