Senior Employee Relations Advisor — Remote Support

Sodexo; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Sodexo in Manchester is seeking a confident Senior ER Advisor to lead expert ER guidance across a multi-site operation. You will support managers remotely with investigations, grievances, absence, TUPE, and general casework, ensuring compliant, timely resolution. You will maintain records, contribute to policy changes, and work with SAP HR/CRM systems.

CIPD in progress preferred. This role requires strong communication, ability to handle high-volume caseloads, and a practical, customer-focused

Qualifications

• Strong ER knowledge across investigations, grievances, absence and TUPE.
• Experience supporting managers remotely across multi-site operations.
• Knowledge of employment law and HR policies.
• Familiarity with HR systems such as SAP HR or CRM.

Responsibilities

• Provide compliant ER guidance on disciplinary, grievance, absence and investigations.
• Log and manage cases in the CSM system and support HR Services escalations.
• Help managers prepare for meetings and ensure correct processes are followed.
• Produce accurate invitation letters and outcomes, coordinating with ER Specialists.
• Support TUPE processes and assist transfers to stay on track.
• Facilitate mediation and manage suspension cases to minimise costs.
• Assist with redundancy calculations and related admin.
• Keep up to date with employment law changes and policy updates.
• Collaborate with other HR Services teams during busy periods.
• Maintain secure, accurate records in line with data protection requirements.
• Provide remote ER support across multiple sites.

Skills

ER advice

multi-site experience

remote support

communication skills

case management

SAP HR

CRM

unionised environment

CIPD in progress

Education

CIPD in progress

Tools

SAP HR

CRM

Job description

Sodexo in Manchester is seeking a confident Senior ER Advisor to lead expert ER guidance across a multi-site operation. You will support managers remotely with investigations, grievances, absence, TUPE, and general casework, ensuring compliant, timely resolution. You will maintain records, contribute to policy changes, and work with SAP HR/CRM systems.

CIPD in progress preferred. This role requires strong communication, ability to handle high-volume caseloads, and a practical, customer-focused