Student Employability Operations Administrator

University of Birmingham; Birmingham; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

40 days holiday plus volunteering day

Pension scheme

Sick pay

Nurseries

Job summary

The University of Birmingham is seeking a dedicated Academic Services administrator within Careers Network, based at Edgbaston. You will support work experience programmes, internships, volunteering and data processing to enhance student employability and service delivery.

You will analyse data, respond to queries, and help improve processes while working with colleagues and external partners to provide a high quality experience for students and employers.

Qualifications

• Evidence of the skills and ability to undertake the role.
• GCSEs to a minimum of grade C/4 in Mathematics and English or equivalent level 2 qualification.
• Good IT skills with working knowledge of standard Microsoft Office software and MS Teams.
• Good data management skills and the ability to organise processes and maintain accurate record keeping.
• Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
• Ability to work on your own initiative.
• Excellent communication skills, with the ability to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• A good understanding of how to deliver excellent customer service.
• Experience of using and maintaining complex work systems e.g. student databases/spreadsheets/finance record systems or equivalent, and an aptitude for learning new IT packages and systems.
• Experience of supporting committees/meetings in a secretarial capacity, taking and sharing notes/minutes is desirable but not essential.

Responsibilities

• Act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution.
• Regularly communicate relevant information to students using the University system Verint and through other mechanisms to staff and external contacts.
• Provide administative support for diary, event planning, programme delivery and evaluation.
• Process data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports.
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
• Offer advice and support to others on area of activity.
• Review processes and tasks, and proactively offer suggestions for improvement and sharing best practice as appropriate.
• As required, provide a professional secretarial service to relevant committees and meetings.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Skills

Communication skills

IT skills

Data management

Organisational skills

Teamwork

Customer service

Education

GCSE Maths & English

Tools

MS Office

MS Teams

HR systems

Finance systems

Job description

The University of Birmingham is seeking a dedicated Academic Services administrator within Careers Network, based at Edgbaston. You will support work experience programmes, internships, volunteering and data processing to enhance student employability and service delivery.

You will analyse data, respond to queries, and help improve processes while working with colleagues and external partners to provide a high quality experience for students and employers.