Senior Ecommerce Manager

JR United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior eCommerce Manager to lead their trading team and drive commercial success through data-driven strategies. This role focuses on enhancing the customer experience, managing digital sales performance, and collaborating with cross-functional teams. You'll leverage your analytical skills and experience in e-commerce to influence strategies and ensure seamless execution of campaigns. If you're proactive and passionate about digital sales, this opportunity offers a dynamic environment where your contributions will significantly impact the business.

Benefits

Discounts

Contributory pension

Business LTIP goals

Subsidised gym membership

Qualifications

• 5+ years’ experience in digital trading or e-commerce roles.
• Strong analytical skills with advanced knowledge of analytics tools.

Responsibilities

• Manage digital sales performance and revenue forecasting.
• Collaborate on digital trading strategies and performance reviews.
• Enhance customer experience and optimize digital KPIs.

Skills

Data Analysis

Stakeholder Management

Digital Trading Strategy

Team Management

E-commerce Platforms

Google Analytics

Excel

Contentsquare

Education

5+ years in eCommerce or digital trading

Tools

Google Analytics

Contentsquare

Excel

Job description

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Quest Search & Selection are partnering with a leading international retailer.

As a Senior eCommerce Manager, you will be responsible for managing the trading team and driving commercial performance through data-driven strategies aimed at boosting digital sales. Your role will be around enhancing the on-site customer experience, coordinating campaigns & ensuring smooth execution of promotions.

Role and Responsibilities of this Senior eCommerce Manager:

• Own and deliver digital sales performance for the business, including revenue and profit forecasting and key metrics such as Conversion Rate, AVO & Sales.
• Collaborate with the Head of eCommerce to shape and implement a digital trading strategy.
• Lead regular performance reviews with the team.
• Work cross-functional with the market insights and Digital Marketing team.
• Use data analysis to guide decisions and ensure the team has strong data literacy skills.
• Strong stakeholder management is vital for securing alignment and support across departments.
• Develop and execute a performance and data analysis strategy through analytics tools such as GA, AA & Content Square.
• Ensure seamless execution of campaigns and trading initiatives with a focus on optimising the customer journey.
• Drive enhancements in site navigation, user experience, and product merchandising to improve conversion and other digital KPIs.
• Work closely with Product, UX, and Experimentation agencies to influence priorities and contribute to the development roadmap.
• Ensure digital KPIs are clearly understood and realistically achievable across teams.

Qualifications required for this Senior eCommerce Manager role:

• Minimum of 5 years’ experience in a similar digital trading or e-commerce role within retail or consumer brands.
• Highly analytical and strategical with advanced knowledge of Google Analytics, Contentsquare, and Excel.
• Strong team management and development skills with prior experience in manging a small/mid-size team.
• Legal right to work in the UK.
• Proven experience with e-commerce platforms.
• Track record in improving both day-to-day operations and long-term strategic initiatives to drive sales.
• Proactive, self-driven, and independent.

Benefits of this Senior eCommerce Manager role:

• London office based 3 days, 1 day WFH, +20% travel in the UK is required to their regional offices.
• Discounts
• Contributory pension
• Business LTIP goals
• Subsidised gym membership.

If this sounds like you please apply quoting the reference JO-2505-115113