Senior eCommerce Growth & Client Success Lead

Luzern eCommerce Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Annual leave & flexibility

Learning & development

Culture & collaboration

Wellbeing support

Quarterly events

Job summary

Luzern eCommerce Group is seeking an experienced Senior Account Manager to lead key client relationships and drive growth across marketplaces and D2C channels. You will mentor account managers and shape strategic initiatives for high-value accounts.

The role combines relationship management, data-driven decision making, and cross-functional collaboration with Marketing and Operations to deliver campaigns, pricing, and service excellence for premier brands.

Qualifications

• 5+ years of senior account management experience.
• Excellent leadership and communication skills.
• Bachelor’s degree in Business/Marketing/Sciences.

Responsibilities

• You will be the primary point of contact for high value clients, to manage, develop & enhance client relationships with key accounts.
• Lead account managers as a senior member of the eCommerce Acceleration team, guiding and supporting with best practices and execution excellence.
• Develop understanding of client strategy, stakeholders, and identify opportunities within key accounts aligned with client and internal goals.
• Oversee day-to-day activities with account managers to ensure successful execution of client’s marketplace and D2C objectives.
• Provide input to manager and Senior Leadership Team to aid strategic decision making.
• Prioritise needs of multiple clients while balancing internal priorities.
• Ensure sales targets are met across accounts and identify risks and opportunities to drive performance.
• Support eCommerce Acceleration Managers in owning end-to-end processes for key accounts (Content, Pricing, Orders, Inventory, CS).
• Collaborate with eCommerce Operations & Marketing to deliver campaigns and product launches.
• Work with internal teams to facilitate cross-learning between other managers and executives.
• Build trusted relationships with key stakeholders and executive sponsors.

Skills

Account management

Leadership

Communication

Strategy

Cross-functional

Marketplaces

D2C

Presentation

Education

Bachelor's degree in Business/Marketing/Sciences

Job description

Luzern eCommerce Group is seeking an experienced Senior Account Manager to lead key client relationships and drive growth across marketplaces and D2C channels. You will mentor account managers and shape strategic initiatives for high-value accounts.

The role combines relationship management, data-driven decision making, and cross-functional collaboration with Marketing and Operations to deliver campaigns, pricing, and service excellence for premier brands.