Senior Dynamics 365 & Power Platform Business Analyst

UST; Norwich; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology firm in the UK is looking for a senior Microsoft Dynamics 365 Business Analyst with at least 15 years of IT experience. This role involves translating business needs into effective Dynamics 365 CRM and Power Platform solutions, leading business analysis for CRM programmes, and engaging with stakeholders to define processes. Ideal candidates will have a strong business analyst background and experience with CRM business processes, as well as knowledge of Dataverse and Agile practices.

Qualifications

• Minimum of 15 years of IT experience with a strong Business Analyst background.
• Strong understanding of CRM business processes and Dataverse concepts.
• Experience with large, complex CRM programmes is required.

Responsibilities

• Lead end-to-end business analysis across Dynamics 365 CRM programmes.
• Engage stakeholders to capture requirements and define processes.
• Translate business needs into functional requirements and user stories.

Skills

Business analysis

CRM business processes

Stakeholder engagement

Process optimization

Agile methodologies

Tools

Dynamics 365 CRM

Power Platform

Job description

A leading technology firm in the UK is looking for a senior Microsoft Dynamics 365 Business Analyst with at least 15 years of IT experience. This role involves translating business needs into effective Dynamics 365 CRM and Power Platform solutions, leading business analysis for CRM programmes, and engaging with stakeholders to define processes. Ideal candidates will have a strong business analyst background and experience with CRM business processes, as well as knowledge of Dataverse and Agile practices.