D365 CE Business Analyst — Hybrid, Impact CRM Strategy

Nigel Frank International; Brentford; Hybrid; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Competitve salary up to £65,000

Performance bonus

Flexible hybrid working model

Focus on professional development

Job summary

A well-established organization in the United Kingdom is seeking a skilled D365 CE Business Analyst to enhance their internal CRM capabilities. This role involves being the key liaison between business stakeholders and the technical team, gathering requirements, and supporting solution design. The ideal candidate will have experience in Dynamics 365 CE/CRM, excellent communication skills, and familiarity with the Power Platform. Competitive salary of up to £65,000 plus bonus and benefits included in a flexible working environment.

Qualifications

• Proven experience as a Business Analyst within Dynamics 365 CE/CRM environment.
• Strong understanding of Sales, Customer Service, and Marketing.
• Experience with Power Platform (Power Automate, Power Apps) is desirable.

Responsibilities

• Lead workshops to gather and document business requirements.
• Translate business needs into functional specifications.
• Collaborate with internal teams to deliver enhancements.
• Support testing and training activities.
• Champion best practices in the D365 CE platform.

Skills

Experience as a Business Analyst

Understanding of Dynamics 365 CE/CRM

Excellent communication skills

Stakeholder engagement skills

Experience with Power Platform

Agile delivery experience

Job description

A well-established organization in the United Kingdom is seeking a skilled D365 CE Business Analyst to enhance their internal CRM capabilities. This role involves being the key liaison between business stakeholders and the technical team, gathering requirements, and supporting solution design. The ideal candidate will have experience in Dynamics 365 CE/CRM, excellent communication skills, and familiarity with the Power Platform. Competitive salary of up to £65,000 plus bonus and benefits included in a flexible working environment.