Senior Director, Services (EMEA & APAC) London

Emburse; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology firm is looking for a Senior Director Services EMEA & APAC to oversee the complete post-sales customer journey. This includes managing Professional Services and Customer Success across Europe and Australia, ensuring implementation excellence. Ideal candidates have extensive experience in B2B software and a strong understanding of the CFO's office functions. This role offers a strategic influence in evolving finance operations through innovative technology.

Qualifications

• 15 years of experience in B2B software, preferably SaaS.
• Strong expertise in expense management and payments.
• Proven track record in scaling services across various account types.

Responsibilities

• Define and execute regional services strategy.
• Lead a high-performing multi-country team.
• Manage Professional Services P&L for revenue growth.

Skills

B2B software experience

Leadership

P&L management

Collaboration with partners

Financial acumen

Job description

Who We Are:

At Emburse you'll not just imagine the future you'll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.

At Emburse our mission is to help make our users lives and their businesses better. We are transforming how organizations manage corporate expenses travel and payments by humanizing work automating manual tasks and giving employees time back to focus on what matters most. We empower CFOs and finance leaders to provide their teams with simple intuitive solutions that ensure compliance drive cost savings and deliver outstanding employee experiences. Today we serve over 18000 customers and 12 million users worldwide including industry leaders such as Microsoft Pinterest Bosch the Bill & Melinda Gates Foundation and Estée Lauder.

As a Senior Director Services EMEA & APAC at Emburse you will own the full post‑sales customer journey across our European and Australian markets. This includes Professional Services Managed Services and Customer Success with a focus on delivering exceptional implementations creating long‑term recurring value and ensuring customer outcomes that drive retention growth and profitability.

What You’ll Do

• Define and execute the regional services strategy to deliver world‑class customer experiences with measurable business impact.
• Build lead and mentor a high‑performing multi‑country team across Professional Services Managed Services and Customer Success.
• Manage the Professional Services P&L driving revenue growth delivery efficiency and margin improvement.
• Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams.
• Ensure implementation excellence delivery quality and scalable methodologies across markets and customer segments.
• Collaborate with global product sales and finance leaders to align services strategy with corporate objectives.
• Partner with system integrators and channel alliances to expand delivery capacity pursue new growth opportunities and co‑sell implementation packages.
• Drive operational excellence through the implementation of playbooks metrics and platforms such as Salesforce and Gainsight.

What We’re Looking For

• 15 years of experience in B2B software (preferably SaaS) with a proven track record leading Professional Services Customer Success and / or Managed Services organizations.
• Strong domain expertise supporting the Office of the CFO in areas such as expense management travel technologies and payments.
• Demonstrated success scaling services and success motions across SMB mid‑market and enterprise accounts.
• Solid financial acumen with experience managing P&L revenue growth and margin optimization.
• Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities.
• Exceptional leadership communication and cross‑functional collaboration skills in a global matrixed environment.

Why Emburse

Finance is changingand at Emburse were leading the way. Our AI‑powered solutions help organizations eliminate inefficiencies gain real‑time visibility and optimize spendso they can focus on whats next not whats slowing them down.

A Company with Momentum We serve 12M users across 120 countries helping businesses modernize

their finance operations.

A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-

world challenges.

A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that

supports your success.

A Career That Matters Your work here drives efficiency innovation and smarter financial decision‑making for businesses everywhere.

Shape your future & find what's next at Emburse

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Exec

Key Skills

CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export

Employment Type: Full‑Time

Experience: years

Vacancy: 1