Senior Director, Client Solutions & Implementations

Egress; Greater London; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4 seeks a Director of Professional Services in the United Kingdom to lead the Professional Services team, shaping strategy, delivery, and growth. This role combines high-level management with hands-on expertise to drive customer success through effective deployment strategies.

You will mentor teams, collaborate across functions, manage escalations, and ensure successful go-lives while maintaining deep product knowledge.

Qualifications

• 8+ years in onboarding, implementation, and technical consulting.
• 3+ years of management experience with customer implementation/success in a B2B SaaS environment.
• Strong understanding of onboarding processes, solution delivery, and lifecycle management.

Responsibilities

• Provide strategic leadership to accelerate solution delivery and customer success.
• Develop scalable onboarding and implementation processes for timely customer go-lives.
• Oversee delivery of technical solutions and guidance across customer lifecycles.

Skills

Onboarding & implementation leadership

Customer success in SaaS

Technical consulting

Education

Bachelor's degree in Computer Science or related field

Job description

KnowBe4 seeks a Director of Professional Services in the United Kingdom to lead the Professional Services team, shaping strategy, delivery, and growth. This role combines high-level management with hands-on expertise to drive customer success through effective deployment strategies.

You will mentor teams, collaborate across functions, manage escalations, and ensure successful go-lives while maintaining deep product knowledge.